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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11961 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 337 Showing 6,721-6,740 of 11,961 reviews
  • Rated 3 out of 5 stars

    This service is limited

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't figure out how to activate the camera on my HP Envy computer. The Geek squad didn't know that there was an off switch. The told me to call microsoft. They didn't know either. Neither did the hp help line. I asked google and in the 8th answer down someone mentioned the off switch, which is tiny and can easily be switched off inadvertently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cat knocked over a vase of flowers on my laptop. They were able to repair within 5 days at no charge. This was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We actually had to use us and it worked replaced o

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We actually had to use us and it worked replaced our keyboard at no charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope to never need this.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing to have but you hope you never use it. I hope to never use this option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No headaches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a lot of the headaches out of service problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Safe than sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never needed it but better have it and not use it then not have it and need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must-have purchase for any electronic items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought geek squad so they can clean my laptop that had potential viruses and they did it very fast and they're very informative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Glover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again I love the warranty protection! Make sure you get it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always recommend obtaining the full geek squad protection w total tech support... ya never know when you need it! Have and will myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dont pass on it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buys protection plans are some of the best out there especially for electronics. Dont pass it ip

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accidental Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection was a must for me. 2 year protection from accidents will make my experience using this laptop less stressful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice price laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gret laptop for teen. Chrome books weren't enough for my teen but this does the trick.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad came in handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service came in handy when I needed it. I will continue using this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad - worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GeekSquad is a best protection service from BestBuy. Go for it and relax.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My protection plan is good and is working well for me, its a good thing i got it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is an awesome service to have for all the tech things we have. They know there stuff.,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good things coming having this warranty coverage I am protected with BBuy Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accident protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always bget it fopr anything I buy at Best Buy. Piece of mind and affordable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for computer repairs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even tho it is brand new things happen. Had the extended warranty on the last computer. Definitely worth the money. Talking from experience.

    I would recommend this to a friend