Customer Ratings & Reviews

I would have been out of a computer if not for the Geek squad service plan. I had a dell 2 in 1 that had a faulty camera and fingerprint scanner. I sent it to dell under warranty, and they couldnt even fix the problem! Luckily i purchased the service plan and the Geek squad was 100 times more helpful than dell. I am so happy, they are going to replace the computer in its entirety because they couldnt get it to work, even after ordering new parts and installing them. Thank you!

We service was fine. Laptop was sent out took a couple of weeks to repair.

Never used it but I’m sure it’s helpful for those who are new to PC stuff

Who can ever predict what can happen when you are using your computer in several different settings? I never imagined that the accident that rendered my computer inoperable and unrepairable would happen, but when it did, not only did I have the assurance that the computer would be repaired if it could by the highest level of repairmanship, but that it would be replaced if for some reason it was unrepairable.

I absolutely love this laptop! It works so much faster than my Dell and I will be going with HP from now on. I also like the touchscreen. Unfortunately, i just dropped water on it so Geeksquad to the rescue!

I'm glad I paid for the service, kids are a weakness and thank God it wasn't banged up badly.

Haven’t had to use it yet, but worth it for those just in case moments

Staff was amazing with there recommendations for my new laptop

The longer warranty’s always are the best to me and works the best

I purchased a laptop which i am glad i purchased this protect plan with my purchase. I wasn't stressed or overall with the laptop once it's was damaged. I was notified through the process for the repair. the laptop wasn't going to be repaired unfortunately but i did receive a store gift card with my refund for the laptop and protection plan . Overall good buy i recommend always purchase a plan just in case

I like the security of having a warranty and recommend for all electronics

Needed help with my computer and the staff was quick and reliable

Can be very useful if you are clumsy or tend to break stuff easily.Replacement is very quick.

Just for protection for at least the first year in case something accidentally happens.

The agent went to my house and check my house tv that was broken good thing a purchase the 5 year warranty and because it’s been discontinued already and they don’t have parts for it they gave me a store credit same amount that I purchased the tv and got me a big one instead thank you geek squad

Love having protection just in case there are any damages that are beyond my control & also puts me at ease with possible repair costs!!

Every time I do it, It feels like a huge investment to buy Geek Squad service. But since I use my devices until they become unusable, it's been worth it. This is now at least laptop #4 with a service plan, and I haven't regretted it yet! Especially since it covers more than just this 1 computer. I've been able to cover other devices as well! I am sure it's more than paid for itself over time.

My service was very very amazing. They did everything they could to help

I love this protection plan I have on my HP Chromebook and it was not expensive

I wish it had a touchscreen, but I didn't pay attention when I bought it, and unfortunately, the return period was too short. c