Customer Ratings & Reviews

Haven't had to ise this yet but eases my mind as life happens

Love geek squad..they are very well trained in what they do..

The geek squad agents mounted my Tv and hooked up all my devices

This is a great service to have. I’m happy with everything.

This warranty works great, I had it before too for other controller.

I've used geek squad before and they are very helpful and resourceful

I would advise anyone who doesn’t have any protection to get the Geek squad protection.

Having the the Geek Squad insurance gives me peace of mind.

I'm happy that my purchas comes with additional insurance!

Havent had to use warranty. Just in case coverage.

Love the protection plans offered. Reasonable pricing options and easy to use if needed.

My sister was worried about her laptop so she wanted some assurance.

Good warranty. I haven't used it yet for this item but have used it before for other electronic items.

Had a hard drive replaced. Works well. ...Took longer use to COVID.

Great and great and I love it and I won’t buy without it

The agents was great helpful and Made everything easy to understand fast

Have not used it. All we can do is hope it was worth the purchase.

So far not used it but nice knowing that I have it if needed

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Not for sure what to say but that it was okay they where helpful