Customer Ratings & Reviews

I love Geek squad they’re very talented and knowledgeable employees. I’ve been thinking about upgrading my memory storage on my laptop and bringing it to them. Also gives me a lot of peace of mind knowing they can help me out with any issue I have if I need them.

Its a good product to add to any device you purchase

Excelent service Carefully The excelent technician

The reassurance you get for a replacement plan is simply unmatched with Best Buy and their large range of support across America. The competition hardly compares with GeekSquad!

it's nice to know your covered if anything unthinkable should happen. And with the insurance its just a waiting game

I ordered an open Box EXCELLENT conditions option, however it came with multiple scratches, dent, and even the screen with a noticeable line across the screen. On top of delays receiving this laptop due to ups and poor customer service. I have previously purchased another excellent condition open box and it was like new / I’m pretty sure they grabbed a fair condition used laptop and sent this one. Best Buy is disappointing.

I always buy insurance for expensive items. They are hard to replace. Buying them once is hard enough. I don't want to have to buy them twice. It's a no-brainer. If you can't afford the insurance, you certainly can't afford to replace what you are insuring. Not to mention the no-hassle service. BEST BUY is famous for service. They will take care of you. Always fair and square with me. They have been at it a long time and know why they are successful. Two words, customer service.

This is perfect for kids in college. I now only buy laptops from BBUY because of this warranty option. I find that in college towns there is usually a best buy nearby. When I've bought other warrantys (direct with laptop manufacturer, 3rd party) I have regretted it, because kids with geek squad warranties get their laptops fixed right away, and loaners provided where the other kids suffer through remote support an mailing the laptops away.

Every kid in school has to have one. This was an inexpensive option and gets the job done. Im sure we will be buying more since they break easily. But that's all of them. If you want an inexpensive but functional chromebook try this one.

Bought this to cover the wife's computer. Just to protect her online shopping.

They are wonderful. Helped with my computer when had a virus

Support is awful. My laptop was not delivered to my apartment and best buy was 0 help. Now I am out $1250 and don’t have a laptop. I was emailed that I’d be refunded then after the fact they say I’m not. Will never buy anything here again.

So far the folks at Geek Squad have been great. Now I’m about to find out how good the actual warranty is because the refurbished aka Re-BSed computer keeps breaking down and I’ve only had it since late July.

A very nice peace of mind when you can ensure that no matter what happens to your devices that Geek Squad has it covered.

Fortunately, I never had to use it, but I did use it on a cell phone, earlier in the year. Seamless. Also, just having the peace of mind, in case of accidents/clumsiness, is well worth it. Also, even though my credit cards offer similar protection, I feel much more comfortable dealing with the Geek Squad, in person. Side note: at least in the store that I shop at, they are knowledgeable, helpful, and personable

Connect to my device it's part of my business information my web

This is an essential service, if you are a computer hardware person if you are a layman. Get this. If there’s a problem they will fix it or replace it.

Amazing device. Does everything I need it to and more! Would never buy another brand after owning this. definitely RECCOMEND!

Dropped the laptop. Took it in and they told me itll be no problem. Good service

Haven't had to use it yet hope she don't . I bought just in case of user error if repairs should be needed I'm sure a best buy will be close to her collage.