Customer Ratings & Reviews

They’re the best. Professional and customer service is A1.

Best investment to have when unexpected as needed.

Great value, great deal Great value, great deal Great value, great deal

Haven't had to use it yet, but good to know I have it just in case.

Great protection to my new macbook pro. Im in love

As I said before best warranty and service program around. A must get.

Absolutely nice to have for if something goes wrong

Geek Squad protection is a must on all Best Buy products for us.

Haven’t had to use it, but never know when something will happen.

I always have piece of mind when I purchase the Geek Squad plan.

Everything that I’ve had a problem with on my devices geek squad has handled it properly

Geek squad is a must have for big purchases like laptops and cameras.

I'm sure I'll have to use this with my son. Will come in handy

Does the trick! Easy, doesn't slow down the computer ! The only one I trust!

Hope i never have to use the service, but for the cost it’s silly not to get it.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice. WE WERE TOLD THAT IF ANY ISSUES OCCURRED THAT COULD NOT BE FIXED IN STORE, THE ITEMS WOULD BE REPLACED. WE BOUGHT TOTAL TECH SERVICE + EXTENDED WARRANTEES. APPARENTLY THAT'S FALSE...

Hopefully will never have to use it. Little on the pricey side

Geek squad respond really well when i need to repair my computer.

If you need an extended warranty worry not. Geek squad gots you.

So glad I bought the protection plan. I used it yesterday. No hassles.