Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11972 reviews
(11,972 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Must need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rather be safe then sorry, I would hate for it not to work
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
To much Hassle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They give me the run around and take so long or have to pay for certain things you though they we're covered
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 4 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The person instore and online help were always great.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad that this is offered. Nice knowing if I need to I can use
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad service is appreciated but takes long time to reach
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, good piece of equipment, well made, would buy another
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, good piece of equipment, well made, would buy another
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
a must have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s a must have geek squad is there for you always willing to help
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for peace of mind as I am prone to accidents
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
lereview
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OK basic computer. A little difficult to set up with all the Microsoft stuff. Had to use my sons IT knowledge to get things going. The keys seem a bit cheap. Should have been lit keys. The case is a little cheap. But overall a decent basic computer.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very helpful. experienced associates.best customer service
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
piece of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know that Best Buy makes good on their protection plans
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is worth the piece of mind! If the battery goes, it would cover it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
A must have for every device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need the Geek Squad! They can fix anything. Excellent service.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is great for when the product you buy they refubish your item and they do a rgeat job. thanks !
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Let's see if work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought so I wish work when I needed, and after that I can see how work
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Love geeksquad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since I am not very computer techie this is an absolute must for me
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Extra Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Relief knowing I have a safety net if something goes wrong.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Must buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product. Easy set up and clear audio. Must buy!
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
What they don't tell you...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What they don't tell you when you purchase the 3-year protection plan is that it takes on average 5 weeks (what the Geek Squad agent told me) to complete the repair. They have to ship the device out to their central repair processing center. When I think about it, I paid $320 for this service two years ago, which from a time value of money perspective is not that different from the amount I'd have to pay right now to a third-party repair business to replace my cracked laptop screen. The only difference is that the third-party repair guy would fix my laptop much faster than the 5 weeks offered by Geek Squad! This protection plan is worthless.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for connecting with us on this. I apologize for the misunderstanding. It's always frustrating when communication falls through. Generally, for most computers we ship out for repair, we expect them back within 10-14 days. That change depending on the severity of course. We'd be happy to answer any further questions you may have. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 if you need any assistance.
