Customer Ratings & Reviews

great protection and pricing for service plan. highly recommend it

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

Good & needed service for ease, peace of mind and the wallet.

Those silly roustabouts realllllllly know how to save the day!

This lets me have an extra usb port on the laptop. Works well.

If anything goes wrong I know I can just call geek squad

Yes you do pay for this service, but is a great relief knowing if anything goes wrong you are protected !!

This is a great deal and worth the money. Would buy this again.

Knowing I have the geek squad to call on for help brings peace of mind.

Great warranty not much questions asked it gets replaced or repaired easy

Purchasing this item was an excellent choice for the new laptop.

Didn’t need to use Geek Squad. It is a good protection to have.

Great protection that I would highly recommend to others

You never know when you will need an expert to fix something!

Keeping devices safe and secure keeps me relaxed about any problems.

Had to use the warranty right before it expired. I'm glad I got it.

I want 400 dollar gift card. Idk how their service works, bc we've yet to need it

Geek squad helped me set up my laptop and showed me things I wasn't aware of

Geek Squad is always there for you.Couldn't live without them.

I hope I never have to use my product protection plan. However, it’s nice to know it’s there if I need it,