Customer Ratings & Reviews

I told my laptop in and they downloaded all software needed.

Only time will tell. Havent needed them yet. Hopefully good.

Very nice and sleek machine. Quite fast processing however it constantly restarts unexpectedly causing a lot of work to be held up.

Haven't had to use this yet but it's a nice piece of mind to have.

Always get the Geek Squad service and always helpful.

The geek squad representative helped me understand my laptop

I loved it because you get a year of protection lovee it

I have used the services and they are AWESOME folks!

Haven't used it yet , but I know the 2 year plan was more than double the 1 year price.

Does not cover accessories like if charger stops working

I'm a student and it's great to have quick service when i need it

I paid 3 years Greek squad protection for accidental damage. I visited three geek squad for at least 3 times and they were unable to do anything for me. They made me purchase more items which never fixed my problem. Later they asked me to leave my laptop for 4 to six weeks so they can take it to a third party to fix. Then they told me they will be unable to transfer my data and I have to do it on my own. My question is, why do you sell protection and support of you are unable to do it.

Good for the unexpected. great for slips and falls

Covers a lot if something happens. Would recommend.

I have not had any viruses so I assume it works fine.

This additional item came in handy when I used it.Made the product worth purchasing

I'm loyal best buy consumer have brought many of electronics and supplies for many years

This is a new computer so we have not had to use it yet.

i bought this service for the product i bought for my nephew

We used our geek squad protection for a dropped laptop. They were unable to fix it so they gave us the full purchase price of the laptop, per the warranty agreement. However, they had the laptop for over 4 weeks before determining they couldn't fix it.