Customer Ratings & Reviews

The agents were extremely helpful. I recently damaged my computer and geek squad immediately took me in and explain to me step by step what the process is to getting it repaired

The protection plan is awesome. My son screen cracked and Best Buy repaired it. The protection plans can be expensive however; accidents happen. It would have been more expensive to buy another one. I would continue to recommend Geek Squad to my family and my friends. I tell people buy your electronics from Best Buy with the plan.

I was a little apprehensive about purchasing the protection for my new laptop. Accidents and mishaps never happen in my house. A little over a month after my laptop purchase, my daughter knocked over a bottle of chocolate milk on the device, household never streak erased. I took the device to the Geek Squad for an assessment and due to the extent of the damage, it needed to be replaced. Money well spent!

Greek squad is awesome. Definitely would recommend if you have electronic purchases

We haven't always gotten this protection for us adults, but have never regretted getting it on our kids' laptops! Things seem to happen to those & we are always grateful to have this option for getting things fixed!

Definetly needed! It will cover the cost if this device accidentally drops!

I have always found Geek Squad to be very responsive and the work they do is top notch

I owned many Surface products before landing onto Surface Book2. I have taken 14 days time to decide upon Geek Squad support as I have researched on Microsoft Complete and Geek Squad, while Microsoft gives you 45 days of time to decide upon over Best Buy's 14 days policy, I found the support adds one more year at Best Buy for the same price as Microsoft gives only 2 years, while Best Buy extends one more year of coverage. Also, you could take back if there is any accidental damage. This is great.

A message to review seeking services. If the product hasn't been used (like a brand new support service) then don't ask for a review. How do I know it's any good? Use your database for something. Please! I have always had great experience with Geek Squad though which is why I get it for all my products. But I haven't used it for this product yet. and Hope I don't for a couple years.

I bought the service and although I haven't had to use it yet my techie friend recommended it, and I'm reassured that I have it available in case anything goes wrong. The salesman who helped me was very professional and helped me through the process and I appreciate that!

Geek Squad is there to help with all of your entertainment and tech needs! I will forever always get Geek Squad protection on all of my electronics and tech gear that i purchase from Best Buy! I will be using them for the first time in 2 years for my Samsung Galaxy Chromebook as the screen got cracked after it accidentally fell 1 foot off of the ground.

I’m not saying we buy protection plans on everything, but there are certain items you purchase that it’s worth getting it even if you never have to utilize it. Because there’s always that one time. We’ve had that one time and Best Buy’s Protection Plan are reasonably priced and extremely hassle free. Protect the items and also use common sense on the items you should get a protection plan. That would be my recommendation to people.

I’m not saying we buy protection plans on everything, but there are certain items you purchase that it’s worth getting it even if you never have to utilize it. Because there’s always that one time. We’ve had that one time and Best Buy’s Protection Plan are reasonably priced and extremely hassle free. Protect the items and also use common sense on the items you should get a protection plan. That would be my recommendation to people.

This service has allowed me to recover from so many bad products under heavy use. On one hand, that means the products can be iffy. On the other, the warranty is great enough to cover that and leave you happy.. enough

Good service for a good price . All ways good to have protection for your assets.

The Geek Squad is on top of thier game. I broke the screen on my new HP ENVY and brought it in to the fellows on the Squad. The guy was friendly and understanding. He got the paperwork done quickly and got me taken care of in a timely fashion. I have no trouble tracking the progress of the status of the repair. I totally satisfied with the whole the process. Thank you Geek Squad!!! GO GEEK SQUAD!! Y'ALL RULE GEEKLAND!!

Exellent service. Very helpful when needed. Thank you!

the agent was so nice when my mac m2 started acting up. quick and easy, glad i got the service

They provided great service on my HP laptop. I was glad that I had it because they came to the rescue. I always have the protection with items over 200.00 and so far it's come in handy.

GET BEED SQUAD. You never what will happen. I purchase it, even when I think nothing will happen. Recently, I purchased for my laptop. 9 months later, my nephew spills water on it. Geek Squad covered it. Was able to get a new laptop ordered that same day.