Customer Ratings & Reviews

Worth purchasing, even if it was just for peace of mind.

Excellent way to protect your device for a good price

had a problem and the geek squads took care of it quickly

Get the extra protection. It is worth every penny.

The terms and conditions seem fair. Let’s see in time.

Great service, no problems. Someone is always there to help

the service coverage is for my open box laptop computer

hopefully i won't need it but glad i have it now. ty

They were very helpful. Got my computer working again.

The geek squad helped me choose the best for my needs

I haven’t had to use yet but I like the peace of mind.

Best Buy customer service is lousy!! You can't speak to anyone at the store, it routes you to another country. No two people tell you the same story. I was concerned about the return policy and the customer rep. told me that I had a year to return the product for any reason. I was like WOW really? This doesn't sound right. Can you show me in my contract where it states that this is the case? She hung up on me. Called again and got someone different who couldn't even answer my questions. Totally clueless:(

Geek squad i called for some assistance in why the laptop would not let download certain things the geek representative ended getting frustrated with me and hung up because I asked to speak with a supervisor. I had to call back and described my issue all over to a new geek representative and finally got the help i needed. Some of the geek squad can be very rude. 50/50 for recommendations to use geek just depends who you get on the line

Can't really fairly comment as I haven't had to use it and actually we were refunded our money due to not thinking it was worth the amount. If you really need the support or damage your stuff, it could be valuable.

Hard to understand what is covered in my protection plan and hard to be able to get my product to store as I have no transportation

Always get. I tend to break things by accident. Have fun

I had bought protection for my previous laptop as well and they took a month to check what was wrong with my laptop. They just ended up saying I need a new laptop. It was worth it though to put for the protection.

always ready to get your issue resolved and on time

Not enough space or speed good computer for a kid I should have bought a different one for my needs

Like any insurance I feel I could do better things with the money but after my last laptop got drenched in milk, (kids), I feel slightly more at ease knowing my new laptop is covered.