Customer Ratings & Reviews

I haven’t used the service but it’s an extra that I enjoy.

I bought this very expensive HP laptop, over 2k, for whatever reason the charger stopped going into the laptop so I had to take it to Geek Squad to get repaired. I rarely use this laptop, doesn't even leave my office. Got the repair done several months ago, I go to plug my laptop in, and I have the same problem.

This was simply a purchase with not much of an explanation

Hogg hubby hi Ty high bytu bgui hgtujb Beth hghj Hyundai

I should be calling them as the computer seems a bit slow but I haven't call so I cannot give them a rating.

We bought this to add to my daughter's laptop as a just in case. Kind of pricey, but worth it if it's needed.

Typical extended warranty protection. I haven't had to use it yet.

Did they best to help me with my problem, even after my mother board got changed.

I have not used this service, I hope is good if and when I need support.

Was not able to fix in store had to be sent off. If it could have been was going to be an excellent buy

Laptop is poorly made, split in two! This is my second laptop from this company that has done this

I havent had to deal with them yet!! Nice to have the back up help

Don't trust Geek Squad, but always get the warranty.

Don't trust Geek Squad, but always get the warranty.

This piece of trash . Nov 5th, 2024 delivered. Yeash don’t work and we’re only on March 4th. 2025. Stopped working over a week and a half. Wasted money on Laptop and Geek Squad service. Can’t get money back for either service. Do not buy!!!!! Won’t turn on after Lenovo update!!!!

Agent was very helpful but couldn't help me with something that was probably very simple. I was going to have to pay $180 for a total protection plan. Well what exactly does the protection plan that came with my laptop cover?? Very disappointed

never had to use, made me fell better knowing i was covered just in case.

Went to get my laptop repaired, and was informed that my warranty expired! It would have been nice to receive a letter or a reminder that my warranty will expire soon!! Very angry I will never step foot in any of the Best Buy store ever again and I would spread the word ! Maybe in the future you could do something to help people that have too much on their plate and can’t remember everything and maybe I will change my mind and return.

It's a little unclear at the outset what all is covered vs what isn't.

2 year accident geek squad protection for Microsoft Surface Book 3.