Customer Ratings & Reviews

I always wondered about the Squad. This time, I was pressed for time and needed my new laptop set up fast. They did it overnight and it saved me hours of problems. Then when I had another glich, they fixed it right away. The added feature that they will service all my computers is a wonderful bonus. I am sold on them.

My daughter's laptop was accidentally damaged. Since Geek Squad could not repair it, they refunded the original purchase price. That, in turn, allowed me to purchase another laptop for my daughter.

Always better to be safe with your gear. So happy I got this. My last mac brokedown and it had no protection so all the money was last had to buy a new one.

Geek Squard protection is worth every dime. I have never had any issues that they haven't resolved. The peeps in Roanoke are awesome to work with. #GoGeekSquad

I have used this insurance for my past 3 laptops, and I have enjoyed the customer service and the quick response to get my laptop fixed.

Always does good and fast work! Tried to explain everything easily.

We had a small issue with the first item we bought. Just a lemon. Took it back and there was no hassle - they looked at it and replaced it.

I purchased this for my daughters dell laptop. I feel it's crucial to have this on not only this new laptop but on all purchased electronics, furniture, vehicles, tools, etc. I couldn't let my daughters laptop fall victim to a virus or an accident or something and her loose everything for school!!!

Geek Squad saved my life when my laptop started acting funny and wouldn't turn on. I'm a college student and I NEED a laptop to do my work. They sent my laptop out the same day I dropped it off!

Bought Geek Squad protection for a new computer. Why wouldn’t I? Geek Squad stands behind their work and accepts that accidents (life) happen too, not just manufacturer issues after purchase. Have protected my Best Buy purchases for years with Geek Squad and don’t regret it.

Whenever I make a purchase I always add geek squad to my plan as it makes me feel secure because they always solve my electronic issues.

Geek Squad has been a lifesaver a couple times already. Well worth the Money!

I'm glad I do have BestBuy's two-year protection plan. Anything can happen with laptops, TVs, cellphones, etc.

I haven’t had to use it but I love the peace of mind of knowing it’s there. I’d recommend this product!

I received amazing service when purchasing a laptop for work. The associate was both knowledgeable and helpful. 10 out of 10 would purchase again.

These guys are so polite and work extremely fast <

Bought for my Sister, as she got her 1st computer and as I do not want to be answering a gizzioln questions, or have to go over and fix things that she might screw up, this is peace and assurance in a program. Just wish there were more Geeks so they could handle issues quicker. The staff are great, professional, and always precise and accurate in there communication.

I showed up 45 minutes early and they offered to look at my laptop on the spot. It was an easy fix, but would of taken me way longer to do all the steps correctly. The guy was friendly and had a fine sense of humor, so refreshing! Laughter is awesome stress reliever.

After being able to take full advantage of the 3-year warranty on my previous computer, purchasing it for a new laptop just made good sense

It doesn't matter what i need help with, Geek Squad Protection does it. From getting my computer set up or repaired to helping with a home theater issue, they get it all done at little to no cost. The Protection plan pays for itself with your first use!