Customer Ratings & Reviews

This is a total waste of money, Spent 339 for three years of service and they want me to spend an additional 199 or even 39.99??!! My laptop. Acer - Nitro 5 - 15.6" FHD 144Hz IPS Gaming Laptop - Intel 11th Gen i7 - NVIDIA GeForce RTX 3050 Ti - 16GB DDR4 - 512GB SSD as purchased last march, today its having a hard time just trying to turn on, I've Done multiple scans no viruses. when do get it to turn on I reached out to Geek squad for support, and they wanted me to either spend another 199.99 for TOTAL SUPPORT or 39.00 for this one issue even though to me this is a hardware issue. which the listing even says. "If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or speaker, or how the product was manufactured. It could also be caused by dust, internal heat or humidity. If your battery won't hold a charge, we'll replace it. Get a one-time replacement for your original rechargeable battery if it fails to hold a charge. If your hard drive stops working, we'll repair it. We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery." did geek squad try to assist no they just went right out to software issue and GIVE US MORE MONEY. -15 out of 10 would not recommend.

We used our geek squad protection for a dropped laptop. They were unable to fix it so they gave us the full purchase price of the laptop, per the warranty agreement. However, they had the laptop for over 4 weeks before determining they couldn't fix it.

the phone number you can't get anyone on phone and when i do they refuse to do unless i take computor back to best buy ..over 2 weeks for an appointment

This is a new computer so we have not had to use it yet.

i bought this service for the product i bought for my nephew

Good for the unexpected. great for slips and falls

This additional item came in handy when I used it.Made the product worth purchasing

Covers a lot if something happens. Would recommend.

Good deal, good coverage. Hope that i never have to use it.

Got this accidental protection for my laptops and it is great.

I'm loyal best buy consumer have brought many of electronics and supplies for many years

A must have with a laptop from best buy protection

I am very very pleased with this new product. I know I can count on Best Buy when needed.

Hope I don't need the help. But bought a protective package for my kids college computer

They are very helpful and informative tgfh tv gfguffg ugh uggy

Cannot write a review because this is part of a Christmas gift. It is valuable though. I have used geek squad in the past and service was excellent

Having protection for college student us essential just in case some thing go wrong

Peace of mind for this parent! College bound kid!!

The hinge on the laptop broke less then a year, was replaced and now is broken again in less then 2 years.

The geek squad helped me sync my new computer to my new computer