Customer Ratings & Reviews

Provides what I needed for my product and the price was acceptable.

Always looking out for my device. No reason not to purchase it

It is exactly what I needed. I love the convenience of the touch screen.

I bought the accident insurance for 3 years, hoping not to have to use it, but it gives me a lot of security to have it even though in the end I might not use it, than not having it and being exposed to an accident with nothing to give me some security. I have had to use accident insurance before for other products and I have had no problem with the people at BestBuy providing support.

Lots of people think that we shouldn't get the geek squad guarantee it is well worth it especially everything it covers put a little bit more into your product it's well worth it

Worked with me very well. I went in and they got me a brand new one super quick.

Have not yet used! But gives great piece of mind!!

happy to have the protection on my new system. Thank you

I love this laptop! It runs smoothly, has plenty of storage space, and has incredible graphics. The only thing I'd change is that there isn't a little light to tell you that your caps lock is on.

I am writing this review because I believe that the protection plan isn't worth the money. I purchased 3 protection plans for the children at the beginning of the school year because of virtual learning. All three computer glitch here and there and have to be shut off because the touchpad stops working and it disappears in the settings. Because I am a busy mother, I just had my children restart their computers every time the touchpad stopped working. However, one of my twins accidentally cracked the screen on his computer so I brought it to the geek squad to get it repaired. I also told them about the touchpad issue. I dropped the computer off on 12.11.20. I was informed that the approximate return date would be 12.28.20. On 12.16.20 I received a message stating that they had received my device. On the 28th, I still hadn't heard anything else from geek squad. I realized that it was the holidays so I was patient. I think I called them on the 30th to follow up. I was on hold for over an hour and I never got to speak with anyone from geek squad. One of the store representatives and informed me that the 28th is only an approximate date which I understand, but communication and updates would have been nice. Keep in mind, My kids have virtual school and need their computers. I didn't hear anything else from geek squad until 1.5.21 stating that the device was assigned to an agent. On that same day, I received an email stating that they were assessing my repair and may need to replace the device. On 1.12.21, I still hadn't heard anything from geek squad. Instead of calling the store this time, I call customer service. I was able to speak with someone and they informed me the computer was approved for a junk code or approval code to get a new computer. He stated that I would need to take the code to the store and ask them to replace the computer. He stated that if they did not have the same computer, they would upgrade it to the next best version. I asked him where could I find the approval code because I never received it so he gave me the approval code. I went to the store on the same day, 1.12.21, and asked about replacing the computer. The representative at the desk stated that they would just give me a refund for the computer and I would need to go and find the computer. He also informed me that I would need to purchase another protection plan. I couldn't understand why I would need to purchase another protection plan. My son had a minor crack on his computer and I know that the crack could have been repaired; however, I believe that the hardware was messed up on the computer from the touchpad and that's what could not be fixed. I find it hard to believe that a screen with a minor crack could not be fixed. Needless to say, I had to walk to the back and try to find his computer, the same make and model. No one was available to walk me back to make sure that I was getting the same computer. When I arrived in the computer section, the representative, Erik, was somewhat available to assist me. He wasn't really present and involved with my concern or issue. I found the computer, but it was more than the amount that they approved me for. They stated that they did not sell my son's computer again. Although the computer was the same model, make and it had the same specs. They stated that I would have to pay the difference and pay for another protection plan. I was not happy at this point. Erik stated that he would get a manager to see if they could override the difference. Davion, the geek squad manager approached the counter and I spoke to him first. I explained the issue and he stated that he doesn't know why the customer service agent would tell me that they would upgrade the computer if they did not have the original version. He was very rude and not helpful. He looks at me and stated that I would have to pay the difference because they do not upgrade. Erik chimes in and states that we have a similar model but I think it had a different skew number. The difference was about a 50 dollar difference. Davion looks at me and states, well it such a small amount so he "guess" they can approve the difference. But guess what, I was still left without my protection plan because my protection plan only covered the other computer. So in the end, they stated that they would ship my son out another computer(so we still have to wait on him to complete his work). They stated that we would receive it in one day. I hope this is true because this has never been the case every time I've ordered from Best Buy. But I'm not left with no protection plan for one of my kids and two other defective computers that have protection plans but they can't miss a month of school for Best Buy to find that they can not repair them. Not to mention, I would then have to purchase 3 additional protection plans. I am so frustrated and upset with the lack of customer service and the fact that Best Buy sold me three defective computers. I believe that's why they were on sale at the beginning of the year, but I digress.

The geek squad are expert in diagnosing computer problems and are very customer focused

Love the geek squad, what can I say. They know all, see all, do all!

The agents took care of all my needs from start to finish.

Agents were very helpful with my questions and explained things well

Great protection for my Yoga. Since i carry it back ad forth to school everyday and use it whole moving around my room teaching, it is worth every penny.

Excellent service done with care. I reccomend Geek Squad on iinstalls. Curteously done right the first time.

Haven't needed it , but thankful I bought it just in case something comes up

Whenever I can buy this plan, especially on Asus laptops, because best buy and asus are partners. And they take care of your equipment and if it not repairable it will make it right and refund the money.

This is an excellent product for beginners to college-level students. The battery life is extended, and recharging this product is quick and effortless.

Glad it includes evergthing it does, will be helpful.