Customer Ratings & Reviews

Great service to have. Hoping that I do not need to use it but 4 years is a long time in an active household.

Awesome work helping with the setup of my laptop and showing me the ins and outs

We haven’t needed any service calls with our new laptop, but I have been very happy with their service in the past. Very pleasant and helpful workers.

This a must for any gaming console. Especially for a launch console. Better safe than sorry. Also, if you can't live without your console for a day or so, this is a must.

The agents are fantastic. Really helped me when i needed them most.

It’s been a wonderful protection program and every time I’ve had a problem, I’ve been able to get my laptop fixed

The Geek Squad protection program is one of the best protection plans I have ever purchased. My computer was damaged, I brought it in my Chromebook and they assisted me with no issues. My computer ended up being lost when shipped back after repair. They made sure to help me get a replacement and showed a lot of empathy. I will always purchase a Geek Squad protection plan.

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

Always worth getting especially if you not tech savy they also come to your home. Helped a lot when mom used, I don’t like how scammer use geek squad to gain access to people computer and hold for ransom.

Piece of mind for my new laptop, a good investment just in case!

Geek squad is the best, I wouldn’t purchase an electrical Item without covering with the geek squad.

I have reassurance in case something happens to my laptop, and Geek Squad has provided great support for my previous tech, making it a reliable resource.

Excellent Service by the geek squad team highly recommended

I absolutely love this laptop! It works so much faster than my Dell and I will be going with HP from now on. I also like the touchscreen. Unfortunately, i just dropped water on it so Geeksquad to the rescue!

This Laptop was purchased due to COVID-19 home school program. The Geek Squad received the laptop in store, diagnosed the physical issue, created a work order, and explained how the repair would be handled out side of the store due to COVID. Received text messages through out the product repairs and return process. A simple pick up was scheduled and affirmation of continued warranty was affirmed and we we out the door and back to Learning. #monkihausstudioshdx (TM)

I felt comfortable knowing that if anything happened, I would be covered.

Haven't had to use it yet, but will help when issues occur.

I purchased a Lenovo laptop at Best Buy three years ago and it has been great buy recently it got a lot slower. I had not purchased any protection plan at that time so when I took it into Best Buy for help, the Geek Squad agent, Chance, explained the Geek Squad protection plan to me and it sounded like a real good deal to me so I purchased the one year plan. I am so glad I did and the Geek Squad was able to get my laptop into great shape! Thanks for your help!

Great thing to have as someone who is accident prone on issue I have is it take more time then I would think to get stuff fixed

Fantastic job and well deserved payment for my device. Thanks.