Customer Ratings & Reviews

These guys are good at what they do I appreciate them for the work they put in to making me a satisfied customer!!

The service plan is great since he is a new user. Getting use to carrying it around to use all the time and knowing he has a protect plan is great

Great plan no question asked if the device needs to be replaced,I hope I'll never have to use it, because I do not want to lose any files on my new laptop.

I like that it provides a variety of protection at a pretty decent value: especially IF I don't have to pay a deductible should anything happen. I don't think it covers loss/theft. and it doesn't cover animal urine ( interesting note in the T&C) I don't have pets but might be important for someone w dogs/cats/nervous hamsters.

I havent had to use this feature yet, but i am glad i purchased this for an extra ease of mind.

This definitely came in handy!! Geek Squad helped me assess the damage of my device and send it out for repair. 0n 10/04/22, a young man, Nathan, provided EXCEPTIONAL customer service.

It's great to know that I have Geek Squad protection, they are reliable and excellent at what they do. Was definitely worth getting this 2 year warranty because I know they have my back for any product I purchase with warranty.

Felt like I received great customer service, attention and knowledge from the representative that assisted me. Don't call during off hours or you might get routed to a call center in the Phillipines. The state-side technicians are worth their weight in gold.

Have always had excellent service when needed. Much easier tonuse geek squad then any other protection plan out there

Peace of mind. No worries. Must have with expensive purchase. Highly recommended

I purchased a laptop for my granddaughter that's 7 years old purchased the protection warranty Laptop screen cracked Geek squad replaced it with a new one

Geek squad is amazing they go above and beyond for their people.. love there services

Really helps knowing if some accident happens and it breaks you are taken care of! Don’t have to go spend a lot of money on a new one

My 11 year old grandson loves this computer. It is his first and he enjoys it. It does everything he needs it to do for school.

Sales clerk Recommended this extra coverage . I feel good to know I have this

Awesome!!! This is the greatest thing done sliced bread

When my laptop had some issues, I could just return it get a better one with paying the difference. The first branch I visit did not honor this warranty, so I had to visit another one. It’s worth it but there could be some branches which try not to honor this.

Every time on go in to speak with someone at geek squad they are always very helpful and always now what to do. Great Service

Best purchase made on any item I purchase at Best Buy where it is offered. Peace of mind is worth every penny.

Transferring all my data and getting my new laptop fully functioning within just a day was fantastic! They did a thorough job and quick help when we had to make one adjustment. love the Geek Squad!