Customer Ratings & Reviews

First time purchasing laptop thank you for helping me setup and guidance you have given me

The geek squad service is awesome. If I have an issue with my product, I don’t have any problems either trading or getting a credit to buy something else that I want or need.

happy to have the protection on my new system. Thank you

Have had this for 4 years love it so much I just wish extending the protection plan wasn’t so expensive

Fast and very effective service. The tech was very informative and made sure to explain details

Excellent service, quick turn around time, will certainly get it again on my next product.

Just Right i needed a new laptop lightweight thin and easy to carry around

Have not used service yet, the person at the store said just bring it in if I have any problems.

Called a few times and received easy to understand the instructions that I received

Haven’t used it yet but just knowing that if anything were to happen it would be covered is nice to know

I needed a laptop to supplement my desktop, so I went to Best Buy to take a look. I found the exact one I was looking for. An HP Envy 17.3" laptop with w/touchscreen. I've been using it now for 8 months, and it has been beautiful. I couldn't be happier with my choice.

I needed the protection for my grandson. I don’t trust the internet.

Great...store reps all made sure I was comfortable with my purchase

Would rather have protection, then have an accident happen and not be covered.

I had a problem with my imported files. The geek squard was able to assist me several times and solve my problems from auto cloud storage to cleaning my computer and even turning off AI

I recently had the pleasure of utilizing Geek Squad's laptop repair service, and I must say, I am thoroughly impressed with their expertise and professionalism. My laptop had been experiencing persistent performance issues, making it difficult for me to carry out my daily tasks efficiently. Upon contacting Geek Squad, they promptly scheduled an appointment for me and handled the entire repair process seamlessly. From the moment I dropped off my laptop, I was met with a team of knowledgeable technicians who carefully listened to my concerns and provided a clear explanation of the potential problems and the steps they would take to resolve them. Their customer service was outstanding, making me feel at ease and confident in their capabilities. The repair process itself was executed swiftly and with precision. Geek Squad effectively diagnosed and repaired the hardware and software issues plaguing my laptop, bringing it back to optimal performance. The speed and efficiency with which they addressed the problems were truly commendable, saving me both time and hassle. Furthermore, Geek Squad went the extra mile to ensure I fully understood the repairs made and offered valuable recommendations to prevent future issues. Their commitment to customer satisfaction was evident throughout the entire experience. Overall, I highly recommend Geek Squad for anyone in need of expert laptop repair services. Their professionalism, technical proficiency, and dedication to customer satisfaction make them a top choice for resolving any electronic device-related concerns. I am grateful for their exceptional service and will undoubtedly turn to them for any future technical needs.

This worked as described, it was simply a warranty for the products I purchased.

Purchasing this plan gives me peace of mind because I know I can get help from experts

The Geek Squad team was very professional and helpful. They explained everything clearly, fixed my issue quickly, and made sure I understood how to use my laptop properly. Excellent customer service and very reliable support.

Glad it includes evergthing it does, will be helpful.