Customer Ratings & Reviews

The warranty covers almost everything. They thoroughly explained everything to me and answered all my questions.

Haven't had to use it for a second time. If you want it done right the first time call them

The geek squad have been just a moment away. If I had any issue they answered my question quickly and concisely.

They are amazing at what they do!!! Very polite and helpful make it easy for you to understand

Absolutely loving this device! I use it for basic things (email, Netflix, etc) and I’ve had no issues whatsoever. Only drawback so far is that camera is not front facing so no video calls unfortunately.

This service has helped me so many times with my devices. It's worth the money.

Love Geek Squad. I will buy anything I can through Best Buy as well as the extra protection. This protection not only covers defects in the hardware, but if I accidentally damage my item.

Might come in handy as i am a truck driver use for my business

Even though buying a warranty for the computer was expensive, anytime I brought the computer in, I was treated with a great deal of respect and ad a valued customer. The problems were akaays fine timely. I highly recommend buying a warranty and relying on the Geek Squad

The agent solved my laptop issues.The best services given by geeks squad

I’m glad I purchased the 3 years of additional protection for my laptop because it gives me peace of mind.

I've now gone 2 months without my computer and while they say I should be getting a new one soon, I'm not holding my breath. This all happened at the start of the coronavirus stay-at-home order, so I would understand some delays, but that is not enough to excuse the poor service I've gotten. I originally sent my laptop in with obvious hardware issues. They ignored the things I told the agent I chatted with and that I wrote on the paperwork I sent in with the machine (like how it crashed when the device was moved... again, obviously a hardware issue) and just reinstalled Windows and sent it back claiming they had tested all the hardware and it was all fine. It crashed literally the first time I tried to boot it up, so I'm very skeptical that they actually tested anything. So then I had to send it back, but they wouldn't do anything to help remedy the first mistake they made. They wouldn't even let me reuse the same box. I had to wait for them to ship another one. They never gave me any real reason as to why. I found online myself that the whole process of a customer shipping directly to them, instead of taking it into a store, was new, I guess, because of the coronavirus, but I was never told that by the customer service person or any of the managers I spoke to. The only explanation I got was an extremely flippant manager saying "we can't change the process because that's the process." So I had to wait for a new box, ship the laptop out again, and then got basically no updates unless I actually called. When I did call, they told me they were waiting on parts but they would "escalate" my case so I would get a call with any updates. I got a call a few days later saying they had no idea when they would get the parts. Almost TWO WEEKS later, I got an email telling me the pickup location had changed for my device, and their online tracker said that they MAY have to replace it. The location they changed it to was Kentucky. I live in California. 2 days later, with still no update on whether or not they're actually going to replace my device, I called for an update. Turns out a "glitch in their system" meant that my new device (that I was never even informed I was getting) was sent to the wrong side of the country. Now I have a new case number and I have to call back in a few days if I don't hear from them (highly likely) to figure out if they're going to send it to a local store or directly to me. I'm assuming it's still going to be several days after that before I actually get my computer. So we'll see if I actually get a new computer like they promised, but this whole experience has been awful. I guess it'll be nice if, in the end, I get a new device out of this, but next purchase like this I make, I'll definitely be looking elsewhere for a warranty.

Very helpful and very timely response. My laptop wasn't holding charge and the keyboard wasn't working properly.

I recommend to always get geek squad protection if available for the items you purchase. Never know when you will need your product fixed. I always by my electronics at best buy and get geek squad protection.

I recommend to always get geek squad protection if available for the items you purchase. Never know when you will need your product fixed. I always by my electronics at best buy and get geek squad protection.

Always love adding Geek Squad service coverage because they do great work.

This service is a must. i have been able to get the best service from the techs. They understand how and what needs to be done when I call. Go Geek Squad!

They explained it very kindly and politely. The service is perfect. I will purchase the same service on my next purchase

The agent helped me with a driver problem with connecting my new computer to my old printer. Also helped with an update that did not download correctly. Agent did not talk down to me, was very professional and courteous.

Love having the support when I need it! I highly recommend purchasing this when buying a laptop