Customer Ratings & Reviews

Excellent service, very useful, very quick and easy to resolve problems

Agents are very helpful both at the store and live chat. They have helped me out on several times. Wait time is very reasonable when calling. Drop off and pick up at store has gone well.

great protection have had to replace the adapter twice already. the only problem was that best buy did not stock the adapter.

Salesperson and Geek Squad personnel thoroughly explained the the benefits of the extended warranty. Appreciated the time they took to answer our questions.

The 2 year warranty covers everything. I definitely recommend having this it’s worth every penny. Good to know if anything happens to my laptop from viruses to water damage to cracked screen it’s covered.

It is a very good way to protect your computer incase of an accident and stuff, and its a great protection service. Love it so far.

Geek Squad 3 year extended warranty covers all problems you may encounter without any copay, deductible or number of incidents!

Always helps when I have a problem I can’t figure out. Super friendly and always fast and helpful

So far I have not had to use the extended warranty. I have purchased one in the past which I did have to use. I was pleased with the results at that time. I did use my Geek Squad contract to set this computer up.

The 1-Year Accidental Geek Squad Protection plan was added peace of mind for my tech purchase. I felt secure knowing that if anything came up as an issue, I would have accessible help to fix or replace the product.

No hassle no struggle no debate I took my bose nc 700 ear phones back and they were replaced in no time great communication timely never expected a warranty to work so well

Guy was really good at giving advice on what laptop to got with

This his has to be the best thing ever! I had 2 laptops that needed attention and it didn’t cost me a dime. In store service or in home is absolutely the BEST!!

Best warranty on the market. I have it for all my Laptops. I used it few time. NO express cost out of pocket. Had to replace one of my PC, I was given a gift Card for the Full amount of my PC no question ask .

any priced priced item I buy from Best Buy now I always get the extended warranty because they'll replace it for free

Perfect to have for accidents! I feel so much better knowing I have geek squad to help in any emergencies.

BestBuy accidental protection covers your purchase from that expected moment where the item stop working or damage from an accident. I would recommend this insurance. Save a lot of money when the expected happens

Agent explained with detail, and spoke clearly and understandably. He also answered all of my questions and let us know how we could follow up with the location if I had any other questions or concerns.

I used to never add protection to my expensive purchases, but now with almost every purchase over a certain amount I add it. Including the geek squad protection. I used this so much. And saved huge

Best freaking laptop ever! Thank you to the best customer service I received and they point me to the right laptop.