Customer Ratings & Reviews

have not had to use it, but I am happy that if an accident occurs Geek Squad has you covered.

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

Geek Squad always helpful, 24/7. Love they can remote in and did issues.

I am so happy i purchased this protection plan for my touchscreen laptop. I somehow got a crack in the screen of my computer which caused it to act crazy. I had to disable the touchscreen just to do basic things and the manufacturer would not cover this issue under their 1 year warranty without an additional fee which was much more expensive than this protection plan. Geek squad was able to fix my screen with no questions asked and it only took them a week to do it which was less time than what they originally quoted me. I was in the middle of nursing school at the time and really needed my laptop so I was super happy about that. This plan is definitely worth it!

The extended protection is well worth its weight. I highly recommend buying this extra insurance.

the laptop usually runs hot around 80 degrees when not gaming.. but when in gaming.. it's still hovering around 80. the memory ram is not upgradable (soldered) i wish there was more usb-a slots.(only 2) no ethernet adapter performance: pretty good for a laptop. the sound is great! OLED HDR screen! i'm happy with my purchase.

So thankful my mother-in-law talked me into getting this when I purchased my laptop back in late 2020. About 14 months later my laptop screen suddenly stopped working. You could hear the computer turn on, but the screen- nothing!!! Took it into Best Buy/Geek Squad. They had it about a 4-5weeks, but were unable to get the part to fix it within the contract terms. Therefore, I was eligible for an exchange. They kept me updated throughout and the exchange in-store was very easy. Calling the Best Buy phone number/customer service....that's a completely different story. BUT, working with Geek Squad and the in-store people was an excellent experience given the circumstances.

The agent happily helped detect the damage to my laptop and sent it in for maintenance. Was very helpful and knowledgeable on my protection plan.

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

Great customer care, Geek squad continue to inform and keep me updated about my service.

Geek squad was absolutely Fantastic when working on my ASUS ROG laptop. I needed a mother board replacement after screwing up my audio Jack and they took it in no questions asked, I just had to give a description of when happened and needed fixing and they took care of it for me. They replaced the board, and had it back to me within a week or so. Even giving me instructions on how to reset up my windows. Fantastic customer service 0 differences from when I took it in to getting it back (performance wise) Really fast return rate I genuinely don’t have any complaints, thank you geek squad!

I felt comfortable knowing that if anything happened, I would be covered.

Best buy warranties are always a good deal, yes they are pricy but they cover what they say they will cover, and it's easy to drop off your laptop for them to fix it, you don't have to mail it anywhere.

Awesome work helping with the setup of my laptop and showing me the ins and outs

I normally don’t purchase support contracts for electronic equipment but there are a few exceptions. I bought this support contract for a laptop that my son uses which covers normal wear and tear and accidental damage. This one of my few exceptions because laptops get moved and bumped often so I think the cost is justified for a piece of mind.

Have not needed to use this product yet, but with all the things that can go wrong it is good to have protection on this product.

I love Geek Squad! They work seamlessly across all the states and PR, which almost no other insurance companies do

GeekSquad gives peace of mind. It’s been worth it so far.

A geek squad warranty is a wise investment, They stand behind their products and provide expedient service.