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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11799 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 316 Showing 6,301-6,320 of 11,799 reviews
  • Rated 5 out of 5 stars

    Be Safe Than Sorry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the upsell on the service and since I am always on the go, it's comforting to have protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use this feature, but I like the comfort of knowing I have protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haven't had to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use this, thank goodness. I do know that if I eventually need the geek squad protection, they will take care of the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always patient with me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice knowing I'm covered - even if I just have a question on what's happening to my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this laptop sense April and I Love it. Best Buy I will always buy from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This insurance is worth every penny. I have had items replaced without any trouble and fully recommend having this for peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t say enough good things about geek squad always purchase protection plans on everything I buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally, I love Geek Squad. However, since the pandemic, it has been difficult to contact them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3-Year Accidental Geek Squad Protection, for an expensive item it is always to have insurance and I have used it with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi Gary, you're getting 25 points for this review!Hi Gary, you're getting 25 points for this review!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Worth the protection and a great plan to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When ever I had a problem with anything that I purchased, the Gerk Squad was able to rthe issue. issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had to use this service just yet but glad to know that they are there and available

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it! It’s worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some things I don’t! But for the important things, for most things I do! Because they are worth protecting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the protection plans!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some things I don’t! But for the important things, for most things I do! Because they are worth protecting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that Best Buy allows you to buy protection plans. They do a good job when something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very helpful service. I've only had to go once since buying my laptop, but they were very nice and prompt and resolved my issue!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I don't need them very often but they get the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even if I don't make an appointment they are very helpful. Everyone who works Geek Squad are very knowledgable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and set up my new Lenovo laptop. It's a little pricey but will use the service again.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 4 out of 5 stars

    good but not for everything and they will try to f

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get a contract for all the things that can go wrong and their response to the breakdown and when they will or cannot repair what steps to take!

    I would recommend this to a friend