Customer Ratings & Reviews

they were helpful setting up my computer AND EXPLAINING HOW IT WORKED.

it like the condom in my wallet, I haven't used it yet, but Im glad I have it

totally worth it had no problems! highly recommend!

Dominic is the man hooked me up with my silly requests

these guys are super helpful. anytime ive had a question they have found a way to find out and help.

Agents are courteous and very helpful. I always purchase this on my electronic items.

We've never had to use our accident insurance coverage, but we do think it's important to have it.

Haven't had to use service yet, but have great piece of mind knowing Ilaprop is protected.

They are so helpful. Professional and courteous! I use them often. Worth the money yet very affordable!

This is the first time I've sprung for the protection plan. I've heard good things from other users.

Great service and support. They are dependable. Good customer service. Stand behind their service

Great service and support. They are dependable. Good customer service. Stand behind their service

The Geek squad agent was well-qualified and extremely knowledged in fixing my product

Normally expecting better than average quality from Asus, it seems laptops are the exception. As a previous owner of a fairly large computer company I sold many Asus products and they sold for a premium due to the quality in workmanship and manufacture consistency. This open box Asus Q524auk has been constant problems from the moment I took it out of the box. All ports on the left side never have worked- 2 USB, Card reader, audio. The so called USB type C is just a USB 3.0 in type C port shape. Also it is a poor design and absolutely will not hold a USB type-c connector. Of the 2 USB 3.0 ports on the Right side, only one maintans a sustaned connection and runs at full 3.0 speeds. The other 3.0 port power cycles every 3-6 min and rarely connects at 3.0 speeds. The backlit keyboard has gotten dimmer and dimmer to where 75% of the keys are hardly illuminated. The BIOS resets to factory default about every 4th time it gets restarted. On mine (open box) the bottom panel fell off right away and three ribbon cables and two pieces of broken cable connectors that had been soldered to the Motherboard fell out, as well.only one screw was holding the battery in place. I bought it in January 2018 and as of March, it had quit working completely.

Search for a review because I have not had to use my protection plan but hopefully when the time comes they will pull through for me

The Geek Squad has been very helpful when dealing with my disfunctional laptop. I really appreciated their prompt and friendly help.

Very happy with my purchase of the replacement plan if something happens to my items

The agents have been very helpful with ensuring software was installed correctly.

I almost always get the extended protection, and it has come in handy a few times with hassles.

I almost always get the extended protection, and it has come in handy a few times with hassles.