Customer Ratings & Reviews

Satisfied with my purchase. Definitely going back in the future of any other purchases

Good product. Looks great and has excellent performance. I really like it.

I feel safe and worry-free with the Geek Squad service. Glad it was available!

They are always so helpful and dedicated to solving any and all of my device issues.

really good warranty option recommended buying 10/10

Well worth it Life always happens and you will be glad to spent the extra money

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Love it. Would recommend to anyone who wants a good product. Very satisfied with my purchase.

I have kids and we need geek squad. I love fact that I have 1 accidental geek squad protection.

Geek Squad 2 year accidental protection is great in value.

Excellent, friendly and capable techs. They do a good job.

People are good at geek squad they know exactly what they are doing.

Added peace of mind for any new electronic purchase. Definitely recommended.

Great laptop, I do not have buyers remorse. Functions great.

Awesome. Worth it. Buy it. This is something I will make sure I get every time.

Great plan to ensure the product sales rep throughly explained my plan and coverage

Covers all the bad stuff (hardware). Buyer be ware, no software coverage is included.

I couldn't figure out how to activate the camera on my HP Envy computer. The Geek squad didn't know that there was an off switch. The told me to call microsoft. They didn't know either. Neither did the hp help line. I asked google and in the 8th answer down someone mentioned the off switch, which is tiny and can easily be switched off inadvertently.

This is great for anything you purchase!! Highly Recommended!

Geek squad was very helpful and friendly. Good job