Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11805 reviews
(11,805 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 3 out of 5 stars
Uneven quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a laptop. Had to get the webcam repaired, but was returned UNFIXED. i received an email before I even received the laptop back that the contract was being "cancelled". Just make sure your device is really fixed before leaving the store.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 5 out of 5 stars
GEEK Squad if da BOMB!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You never know when an accident is going to happen...having this protection is a MUST!
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Big YES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad is worth every penny. I have never been let down. Better safe than sorry.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
So far, I haven't needed it. I hope I never do!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully I'll never need this, but if I do, I'm glad I have it.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Service Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best service plan. Get it its worth it!
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Peace of mind
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this protection for my grandson's computer. I really like the Geek Squards added protection and tech help.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! They are hassle free and quick. I got my Chromebook fixed asap.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would recommend to anyone willing to pay 15 percent of their original cost
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not need services yet but have comfort in knowing its available to me if I need it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a decent price. Always good to have.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This gives you piece of mind. Knowing you are protected. Great customer service.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad helped my mom when her tv broke after 3 years, this coverage is helpful when needed
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for the peice of mind when you have toddlers, parents know what i mean lol.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Service Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this service plan at a great price along with my new HP computer
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad. Never go without it. Staff knowledgeable when needed it in the past.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Don't know yet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Luckily I haven't needed to use the protection. Geek Squad is usually pretty good.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good perfect Amazing coffee best Nice nice nuce xoffe nice coffee
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Accidental Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great when you have a kid with electronics. Anything happens to it and it's covered.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
losing long time customers over poor support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am NOT happy with Best Buy's protection service at this moment...granted, we have ANOTHER return to store appointment on Friday so I am sure everything is going to be corrected (eyeroll). I get that Covid is causing all sorts of issues...however EVERY...SINGLE...TIME...we go to Best Buy there are a ton of employees everywhere, they tell us it will take 1-3 months or more to get the computer returned to us. OK...sure. It took less than that, goodie. However, it DOESN'T WORK! Come on, Best Buy, You guys have always been great at fixing things or replacing them if it was cost-effective. Now we have to keep making more repairs, return appointments, wait on hold and they lose customers. As well as getting to listen to us complain...like they care, right?!?
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 4 out of 5 stars
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, excellent value! Keyboard takes a little getting used to.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friend
