Customer Ratings & Reviews

Staff was very helpful in explaining this to me. Great job everyone!

since i never know what may happen, im glad im now protected. no need to feel like im walking on eggs

haven't needed to use it yet, but good to know I have this protection

geek squad was great. No issues would recommend everyone to get them

I hope we never need it, but for the price you can’t beat it!

Great service do not forget to purchase. It always comes in handy

Geek squad protection is a must Shouldn’t have let it overlapped

The agents performed service multiple time and resolved all issues

The agents mountted my tv and connected it to all my divices

Never had to use the protection for the product though, but still advisable to have it

I love our laptop so much and to know its covered fully for 2 years is amazing and a relief

More than we expected. Best option offered Thank You!!!!

I havent had to use it yet but when I do I'm sure it will be useful.

Cant out a price on peace of mind! Must purchase for students

From experience I purchase the Geek Squad protection. Reduces the hassle if an issue comes.

The keyboard on my son's laptop quit working. it was under a two-year service coverage. We took it in. They had to send it off. At first we were told it needed a new part and it was in stock. Then we were told they were waiting on a part and it would be a week. Then we were told if it was not repaired within 30 days of when it arrived we would get a replacement. Then I got a text message today saying we were approved for a replace and to schedule a consult with a link to the site. It was not clear where to go to schedule a consult, so I went to chat. Told the rep what I needed. We got disconnected. Tried again. The rep had my email address and asked for the repair order number. I could not believe that information would not show up on my account. Asked to have someone call. He gave me a number to call. I called. I was told that there was accidental damage to the laptop and it could not be repaired. He could not give me any additional information. I had to talk to the store. He gave me a number and when I called it, I ended back at the same place I had just talked to. This guy was actually trying to help me in my frustration. But the bottom line was, I had to go to the store and he would have to schedule a time. My son decided to go there after work since we live 30 mins away from the store and he works 5 minutes away. They could not tell him anything because their system was down. I sure hope that Geek Squad did not damage the laptop beyond repair while they were supposed to be repairing it.

I recommend getting a warranty on all electronics devices because if something goes wrong you're covered. Just read the fine print on what's covered.

Always get geek squad service! Peace of mind and a backup plan!

Geek squad gives peace of mind for damaged tech repairs or replacement

Installed products on new laptop, very knowledgeable always helpful