Customer Ratings & Reviews

The agents always help in every way possible. Super supportive and quick services

Ever since they gave me webroot I've used it every

Gives a great piece of mind knowing we have the protection if needed great price

Whenever you need help geek squad is very easy to contact

Very accessible, easy to repair or replace a product, I have it on all my product.

Title says it all. I turned in my laptop for a quarterly check up on December 3rd, 2020 at which point the realized that my warranty would cover the battery and motherboard. It is now December 28th, 2020, and that the last update from Best Buy says that it has been assigned to an agent over 5 days ago. I completely understand that due to the holidays and the coronavirus that services may be delayed, but the Geek Squad member at the Smyrna, GA location said I should have it within two weeks. If you want service which does NOT inform you of the status of the repair or provide any timeline and agenda in getting your device repaired, look no further than your very own Geek Squad. I have called Geek Squad’s customer service line to investigate this, but all the individual could say was that it was assigned to an agent. I use this laptop for work reasons, and I have been using someone else’s for the time being. The lack of communication from Geek Squad and the absence of my laptop has affected my work performance, and to say that I am frustrated about this service is an understatement. If I knew that it would take over a month to repair with exceptional lack of communication, I would’ve risked the longevity of the parts and paid the manufacturer of my computer for the repairs. Terrible service, and the Geek Squad team HAS to do a better job on this.

You should always buy the protection; you won't regret it!

Haven’t had to I see it just yet. So glad I have it to use

They did a nice job of transferring my data to my new laptop

I am not very computer savvy so it is reassuring that I have this help available to me

Helped a bunch no questions asked! Highly recommended

I always use geek squad protection for all my devices

The warranty makes life so much easier wth this plan.

This is a smart move, a bit on the pricey side. But when needed you will glad you did.

I am not worried knowing the Geek Squad is available!!

Expensive but you will get a good extend warranty for your device.

If you are buying electronics you must have the protection.

Great buy very satisfied with product no complaints

On big purchases, always get the protection plans. Just doesn't make sense to not have.

I always get the feel squad warranty, highly recommend