Customer Ratings & Reviews

Always love buying something that you hope you never have to use!

The Geek Squad is extremely helpful. No matter why we see them they get it done!

I would never buy electronics without this support.

I would never buy electronics without this support.

I would never buy electronics without this support.

I would never buy electronics without this support.

Always use Geek Squad, they have never let me down.

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

A must-have if you bring laptop out of house. Also, mine is almost always on kitchen table so it is highly susceptible to spills.

I’m so happy I got this plan so I don’t have to worry about my computer messing up

Purchased this for protection since it will be used daily

It was good but it expired and that's when I needed it.

Love this thing would recommend yessir love this one

Definitely needed this protection for my office staff.

They are very helpful in making sure you are satisfied

Good plan..... ... ... ... ... ... . .............

We love this software! Have renewed it for the past 3 years!

Best value hemps me feel secure in case of accident

this computer my 11 year old loves...very easy to set up

This service is really unique and saves you a lot when your product brakes down