Customer Ratings & Reviews

I purchased this protection plan for an expansive laptop I purchased to do video and audio editing on for work. After one of the hinges on the laptop broke 9 months after buying it I brought it to my local store and they sent it away to be fixed telling me it would take 2-4 weeks to do so. It has now been over a month of me being hamstrung and less productive due to having to use me wife's inferior computer because they still haven't fixed my computer. I've called the national number 5 times in the last 2 weeks and every time the associate has no more information than I can get in the tracking repair link. Repeated notes they have put in for a tech to call me and explain what is going on with my laptop and what's taking so long have gone unanswered and it's impossible to call my local Geek Squad to see what they can do because every call goes to the national hotline. I've been buying my electronics including phones, TV's and computers from Best Buy for over 15 years but after the experience I've had with this, it may be time to move on to someone else!!

I would just say save yourself the headache and get this when you purchase anything worth value b

Just what I needed for my team of staff at my office.

They explained everything to me to assist my children

Great protection on all my electronic needs! Recommend always getting this protection!

It's a good back up to have for any technical issues.

Great service when things go wrong with your equipment. They are there to fix it

Easy to set up 24 hour online customer service and fast delivery

Every needs that little extra for drops or spills etc etc

I am glad that they are there to help when needed.

Haven't had to use this, but I'm sure it'll work great!

Glad I bought it, but hope I never have to use it.

They helped me with my printer and they fixed it for me

It wasn't made clear to me that I bought only the accidental protection plan. BB has a 24/7 Geek squad plan that I thought was what I was buying. I didn't realize this until I tried to use it. Buyer beware I guess. I will be trying to upgrade my plan. If what you want is really only accidential protection, then this is ok.

I took my laptop in to have the info backed up on a flash drive and they lost my computer! Now they say they won't replace it.

I know the value of geek squad. It really is one of the best protections out there

Great service. Nice to have the extra protection, especially for a Laptop.

Great customer service, great team, easy guidelines

I have had both good and bad experiences with the Geek Squad. The level of service you receive greatly depends on getting connected to the right person on the phone or with the right agent in person. The good ones are very good and very helpful.

they were there, when we had to work with the requirements we neded for his online studies