Customer Ratings & Reviews

Bought a 3 year accidental protection plan with new computer in US when on a trip, computer broke 1 month after bought it. Try to get serviced - geek squad Canada refuses to take responsibility. Turns out the store supervisor in US gave me false info as to protection plan service applicability in Canada when prompted on that matter. Turns out its my fault for believing what I was told in stores. Leave a message to store manager = no call back. Ok so reach out Geek Squad US, they write to me to go to Geek Squad Canada, have it repaired pay out of pocket, send bill and I will get reimbursed by mail. Fine, not practical but ok. Leave my computer with GeekSquad Canada, pay a deposit 100$, they ship it out of province, they give me estimate, I send estimate to Geek Sqad US for a written OK as precaution . Well I get a new written response saying Geek Squad is sorry, they made a mistake and they will not cover the expenses and they refer me to this international division. Or I can take a trip back to the US and bring it in store. Turns out its my fault for executing what I was instructed to do by Geek Squad again in writing this time! Now, computer is broken for over 1 month. Seems I am paying for the computer+ the accidental warranty+ the deposit+ the repairs. Did about 15 calls of 1 hour with Canada and US. Was transferred about 5x on each of the 15 calls, got contradicting info every call, was hung up on and even though Geek Squad US ask for your number in case they disconnect - they dont call back. I now know that GeekSqad Canada and US are competitors and the customer is stuck in between this competition. I have no clue what to do or who to believe anymore its incredible.

keep me very up to date with all new installments to my chromebook

Haven’t used it yet, hope it was worth what pay for it

I have already used this for a simple issue, they were hassle free and helpful.

I always get warranty on all my electronics from Best Buy

I hear they do great work.. Hopefully I don't need to use this, but I'm glad to have it.

My daughter broke her laptop and they fixed it no problem with great service!

Great service to have for everything around electronics.

You have to have it . Can’t beat it. My wife loves it. I’m going to get one soon.

Great product when you buy a laptop for a young person.

Can’t complain, I choose Best Buy because of geek squad

Great customer services and are very friendly/ helpful

Always great to stay safe and get coverage just in case.

Always great to stay safe and get coverage just in case.

The agents have corrected multiple small problems.

Excellent protection. I would recommend when buying any product to buy protection

I have not used this service so far as the laptop is still working fine

Its a must for your equipment. Very reliable and trust

Did not need to use but glad i purchased jist in case.

I'm sure I'll have to use this with my son. Will come in handy