Customer Ratings & Reviews

Always add guarantee to your products. This is the smartest option to do

I always recommend getting a protection plan. It covers you for most problems.

It’s always great when you have problems that there's people who can help.

Haven’t used it yet, but will soon. My computer is moving very slow.

Get this is you want to be covered. I promise you won’t regret it.

Nice thing i recommend it defenitely to a Friend or someone!!

Great protection to my new macbook pro. Im in love

I just love geek squad and all that they help me with

Very nice and sleek machine. Quite fast processing however it constantly restarts unexpectedly causing a lot of work to be held up.

Has not let me down whenever I have needed to use it.

In my experience this protection is worth the extra money spent for it.

Everything that I’ve had a problem with on my devices geek squad has handled it properly

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice. WE WERE TOLD THAT IF ANY ISSUES OCCURRED THAT COULD NOT BE FIXED IN STORE, THE ITEMS WOULD BE REPLACED. WE BOUGHT TOTAL TECH SERVICE + EXTENDED WARRANTEES. APPARENTLY THAT'S FALSE...

Nice to get free subscription with purchase and loved that the most.

The tech walked me through an issue I had no idea how to complete

Absolutely nice to have for if something goes wrong

Hoping I dont need to use this but it does belong to a 14 yr old.

Have not used as of yet hope it works when I really need it. Cross my fingers

This is agreat protection plan, if anything happens you are 100% protected

It's amazing that I can take it back to the store is anything happens to it.