Customer Ratings & Reviews

Haven’t had to use the service yet but glad that I purchased the extra warranty

They will be used when the time comes. Right now, no issues

Best thing to buy if you have clumsy kids like mine lol. Never go with out it.

Its good to have insurance on such products for at least an year's protection.

The Geek squad has always been helpful for me, worth to buy this protection.

this definitely comes in handy any issues arise and help is a connect away

The protection has always came in handy they always know how to fix the problem

It was an investment I hope never to use but will come in handy if I do

always buy geek squad you will not be disappointed

Always get the plan. You'll be glad that you did!

Initial purchase to ensure quality support and insurance for future support to the device. Currently, no major concerns.

Computers only come with a 1 year manufacturer warranty so this is a must have!

Don't get this protect plan if you believe you are going to get your money's worth, which you aren't. I had my laptop for about 8 months when it fell off my bed one night while I was studying late and night and it left a tiny crack and blob of yellow ink in the top left corner. I didn't think it was bad, but I brought it in to the Geek Squad just in case to have it fixed and repaired. They shipped it out, had the screen ordered, and would ship it back to my house. This was supposed to take 2 weeks. A month later, they call me and tell me they aren't going to get a new screen for my laptop because its on back order with no restock date. So they say they will refund me for my original purchase price of the computer. They do that, but then I have no more protection plan. I only used 8 months of the 3 year protection plan and they wouldn't give me anything back for the 2 years and 4 months I still had. That was $259 for 3 years and I get none of that back. And best of all, the laptop I got 8 months ago was on sale, so if I wanted to get the same computer with the refunded money, it would have been a $150 up-charge, with no protection plan! I would have had to pay another $259 for another 3 years!! I am doing just fine now with my non-protected up-charged laptop. Just don't get this plan if you think they will fix or protect your laptop, because they won't.

The only way to go!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I bought to go with my new laptop. It covers dropping and water damage.

Item came with my purchase but couldnt see purchasing without a safety net

OK basic computer. A little difficult to set up with all the Microsoft stuff. Had to use my sons IT knowledge to get things going. The keys seem a bit cheap. Should have been lit keys. The case is a little cheap. But overall a decent basic computer.

geek squad can't be beat. great protection just in case murphy's law happens

Agents always helpful with any questions or concerns.

I set up my laptop myself and downloaded items and apps