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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11817 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 508 Showing 10,141-10,160 of 11,817 reviews
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still pending repair or store credit under accidental coverage for dropped laptop that I have handled with Best Buy for over a month now. Between appts , drop off, phone calls ect... Can anyone help me? Last associate told me it is escalted . Repair dept. sent notice but did not know about extended warranty .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Helped trying to fix my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad I get to go to geek squad often. I'm glad for their help and services. It was just a waste to buy 3 years and only be able to use it for a little over a year. Now I need to repurchase a plan for an upcoming laptop. I wish the plan can just transfer over smh.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BestBuy Review #

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the GeekSquad insurance with my Acer TouchScreen ChromeBook :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have geek squad insurance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good to know that I have protection for up to a full year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rather be safe then sorry, I would hate for it not to work

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop for College

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is a great addition to the laptop for college students. However, it only covers accidents. Not if the operating system downloads a bad patch and gets corrupted. The salespeople do not mention this when they sell you this warranty.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Great plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan protection, great service and amazing customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok for never using it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have never had to use it but others have told me it comes in handy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    If you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet, but in past it’s a good deal for some products

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didn’t use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this but didn’t use it. You probably don’t need it with a new computer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying the extra protection is always a must have on larger purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've several items with Geek Protection and love the Best Buy service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I won’t have to use it but just in case I need it i have it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Curtis

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff made it easy to find what I was looking for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot write a review because this is part of a Christmas gift. It is valuable though. I have used geek squad in the past and service was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad that this is offered. Nice knowing if I need to I can use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good piece of mind to have this insurance on my new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "Peace of Mind"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who knows, murphy's law and all. For the next few years, all is well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat the comforr of knowing The Geek Squad is available to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not yet had to use the product on my book but th u are amazing

    I would recommend this to a friend