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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11820 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 522 Showing 10,421-10,440 of 11,820 reviews
  • Rated 5 out of 5 stars

    A must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have. I can’t reiterate this enough.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the Geek Squad service and always helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too long to determine it wasn't fixable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used our geek squad protection for a dropped laptop. They were unable to fix it so they gave us the full purchase price of the laptop, per the warranty agreement. However, they had the laptop for over 4 weeks before determining they couldn't fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love geek squad, they have the best customer support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection plan for my new Microsoft laptop!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 year geek protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this protection in case my computer gets dropped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall they are so helpful and are so nice and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honored ours after miscommunication and ours had lapsed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had geek squad before and they were very helpful

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    1 bad agent ruins the whole thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I attempted to chat with an agent about if my charger for my new laptop (less than 30 days old) was covered and got very snide responses to every question. I was first told it wasn't covered, then repeatedly told to contact the manufacturer, and given incorrect information on best buys return policy. Would be happy to provide screen shots of the conversation .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my granddaughter's chromebook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already used this and the service was awesome....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One year protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it because you get a year of protection lovee it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy any electronics you need this great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great shyt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is thee bedrest thing I've gotten in long while

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, no hassle.............................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any viruses so I assume it works fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Go Geek Squad !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I told my laptop in and they downloaded all software needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not cover accessories like if charger stops working

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Felt it was needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I haven’t needed to use this but it seemed a good idea.

    I would recommend this to a friend