Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 11820 reviews
(11,820 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Excellent product!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!! Great price!! Highly recommended!!
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Safe bet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was recommended because of the additional components - detachable tablet and stylus.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
GREAT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME PRODUCT. WILL BUY AGAIN. also will recommend
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great office product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use for work and for school purposes.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
They are a good help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad helped me sync my new computer to my new computer
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great to have incase damage to product that I bought
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Quality service and workmanship
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Serviceman was professional and knowledgeable of product.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Protecting my Laptop, $300 at a time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hopefully it's worth the cost, should be, spent $300 on it.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Disillusioned. Never again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For years I have solely bought computers for myself and my family at Best Buy (well over a dozen) thinking I was purchasing good support. I have always purchased the extended warranty because I thought for $330 I was getting good protection. I just used it for the first time and now understand how little they will do for a longstanding customer. My computer did an update and got stuck. They did a diagnostic and said nothing is wrong with the hardware - goodbye. It is up to me to figure out how to get it going again. Wow! Not only will I never buy another warranty from Best Buy, but I will never buy another product from Best Buy. My illusion of the service the provide is gone.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out about this. I'm sorry to hear about this misunderstanding and loss in communication. The Geek Squad Protection that is purchased with the computer is only meant for the hardware on the device. For example, if the hard drive went out, you dropped it on the ground and the screen cracked, you spilled water on it, etc. It'll cover the repairs or replacement of the device in that sense. For the support side in this case with a failed update, it only really allows us to do that diagnostic. I really hope this made sense and provided some insight. Again, I apologize for the misunderstanding. If you would still like help, we can do that but we may need to explore support options.
Rated 3 out of 5 stars
Okay computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed it for school and it pretty much worked only for that.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Protection Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it yet , but I know the 2 year plan was more than double the 1 year price.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Great value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful warranty and coverage of product! Always get warranty!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got 3 year warranty for items we recently purchased.
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Worked out for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had any issues since having this installed.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
seems okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.haven't used this yet. But who knows . People break stuff.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I get the protection plan on everything I bought at this store. It is too bad most of services are not available with the price being paid, extra. Very helpful service to those that need it.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good I wast pleased with the way they helped me
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This additional item came in handy when I used it.Made the product worth purchasing
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Always good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used the services and they are AWESOME folks!
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Fix my laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They help to find the right solution for my laptop
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friend
