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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11821 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 527 Showing 10,521-10,540 of 11,820 reviews
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use it yet. But nice to have if my laptop stops working correctly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 year protection is great to have I like it thumbs up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great..love it its awesome.its amazing love it great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not needed yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use it yet, so.....we’ll see if I do

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents received our laptop in Aug. 2020 and we did not get back until Oct. 2020. Way too long to be without an essential product. When we received the device back it still was not operating appropriately and they were unable to further assist. Intermittent black screen, slow processing, and freezing. Product protected by Verizon Digital Secure. Haven't used it for months. I feel like I paid for the subscription and waited 3 months for nothing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was a good idea to get protection just in case

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far when I called for assistance, they’ve been helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv but I do wish it had more storage space on Device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Probably wasn't necessary...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably wasn't necessary but I got it anyways, just in case.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice to know that there is help when it’s needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Past issues have always be resolved. Hoping to receive the same with this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sounds good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it, but if it works as explained to me I will be very satisfied

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection provides ultimate coverage for any product. A must have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy geek squad protection to protect my valuables

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This gives me piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know, if there is a problem, I can go to Geek Squad.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Customer Service is Lousy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy customer service is lousy!! You can't speak to anyone at the store, it routes you to another country. No two people tell you the same story. I was concerned about the return policy and the customer rep. told me that I had a year to return the product for any reason. I was like WOW really? This doesn't sound right. Can you show me in my contract where it states that this is the case? She hung up on me. Called again and got someone different who couldn't even answer my questions. Totally clueless:(

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, and safe for any problem in this product. I recommend it for security.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for all computer purchases for any issues to have a piece of mind

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Necessary for any technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must for any technology purchase. Don’t just rely on manufacturer warranty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have for those unexpected accidents.

    I would recommend this to a friend