Customer Ratings & Reviews

Peace of mind is absolutely worth it. Easy to understand coverage, helpful support, and reassuring to have accidental protection in case anything happens. Glad I added this.

My laptop fizzed out and could not be repaired after almost three years. I was given store credit for a new upgrades one! I also purchased geek squad 3year warranty for the new one.

It feels very reassuring that if my thing brakes i cant ethier get a new one or fix my laptop easily, but so far I haven't gottten a chance to test out the process

Great to have for all electronics would hate to have a device break without so make sure you are all getting the protection plans

Well worth the money!! I had a laptop like this from work and one day all of a sudden the hinge broke and the screen started pulling away. So disappointed but with my laptop I’ve got geek squad and don’t have to worry about such things!!

I dropped my laptop carrying it from the kitchen table to my chair in the living room. Of course I had it opened in landed on the top left corner and cracked the screen. The protection plan covered it. Well worth the money I highly recommend getting the plan.

You need protection for your laptop when it's this expensive (this much of an investment) and the fact that accidents can happen to anyone, anytime. It's a must-have.

came in sooner than expected. it works great, i was able to sign into my account and connect to my wifi. the charger also works perfectly. there was a few minor scratches witch is expected because its refurbished! it’s great though

I purchased Best Buy's Geek Squad Protection Plan for my Acer Predator Helios 18 Gaming Laptop (w/RTX 4090). I have purchased numerous products from Best Buy with the GSP, especially those that I would consider high ticket items. Their GSP is great and I would highly recommend it!

Bought s nre laptop but i coujdnt get an update to load. On chat, i was told to restart, or log out of everything then back on. My download then ssid it was done and activated.

My laptop just stopped working one day. Went black. I took it to Geek Squad and they ended up having to replace a chip and the motherboard. With my 2 year protection planned it covered everything. I didn’t have to pay a cent. And they returned it before the 30 day deadline.

Spilt water my laptop and Geek Squad promtly sent it off to repair. Unfortunately it took over a week for them to determine it couldn't be repaired. Good: I got store credit in full Needs improvement: 1. I had to continually track, never got notofications of status changes, 2. I could only go back to the BB Geek Squad location it was dropped off at to finish the process. Which is a huge pain when traveling for work and had no time for the 24-48 process of getting an "exception" from BB. Even more disapointing is the squad members needed prompting even when i scheduled an appointment to close the case.

Everyone needs protection on their investments when spelling a lot of a laptop with all the bells and whistles. Accidents can happen to anyone, anytime.

Computer gets quite hot after an hour or so of gameplay, I would recommend getting a fan to keep it from blowing up. Definitely a nice computer, but more on the expensive side for how how it can get.

The Geek Squad is definitely a group of electronic wizards! Luckily for me because I have no such powers, but now they are on my team, and that makes me feel even better about my purchase.

I was excited to find out that I could save money with this laptop with best buy. This laptop is for work and so far no problems. It started up right away, the speakers are great and there's no delay between apps. Definitely recommend purchasing refurbished from best buy!

Geek squad service is a pretty cool service. The ability to have that service available and worked on while your there is great.

Bought this to protect a laptop purchase for my daughter for school. So far, haven't needed to use it. Good to know if the device breaks, she has someone to fix it

I feel better having protection and it gives me peace of mind. It was a wise decision to purchase the Geek Squad Protection.

First, lets start with some cons. So this machine has a few software issues. After reinstalling windows and OEM Drivers becuase of an nvme drive upgrade and ram upgrade, I noticed that armory crate wouldn't show options for auto refresh rate, panel saver, or overdrive. Armory crate would also fail to switch gpu power mode to anything besides standard. After troubleshooting all day, with driver reinstalls and gpu drivers, I came to the conclusion that it wasnt a driver issue, but it was an issue with armory crate. I really hope asus can fix these issues becuase there are so many forums on this issue, even from years past. The solution I reccomend for this is to just install a third party app known as G-helper. G-helper is a pretty intuitive alternative to Armory crate with all the same features, but with way less bugs and glitches, although it freezes up at times. The app gets updated frequently with new features and the only thing it really lacks is more in-depth animematrix controls, which I find kinda tacky to begin with. Next up, we get to thermals. With the Rtx 4080 equipped version that I have, it gets HOT, like really hot, even with power limits. On AC in performance mode with 90 watt limit gpu and 65 watt limit cpu, The gpu regularly hits 85 degrees celcius and the cpu regularly thermal throttles. I hear that undervolting can help get those temperatures down even further, although your experience in that may vary by unit. On idle though, on battery in the silent profile, I was regularly hitting 47-55 degrees celcius, with 0 rpm fans. Now lets move onto upgrades. This laptop is upgradeable with some caveats. As you may or may not have heard, this laptop has only 1 upgradeable ram slot, with up to 48 gb of ram total. This machine is very picky with what ram you can upgrade it with, so for the best compatibility, I would reccomend a 4800 mhz cl40 ddr4 sodimm, especially the model from micron, although any brand would work as long as it meets those specs. The m.2 slot is pcie 4.0 x4 compatible for a max sequential speed of 7,000 mb per second, if you could get a drive that fast. The internal drive this comes with is essentially an OEM version of the Samsung 980 pro, so it is a pretty good quality drive. Now lets move onto some of the positives of this product. The display is the best I have seen on a laptop, the keyboard has good travel, and the trackpad is large and slick to use. Its battery life is great with my unit typically reaching around 7-8 hours of battery life, which combined with its silent fans for casual use almost makes me forget that this is a gaming laptop. The only thing that reminds me that this is a gaming laptop is that the fans really kick in once I start playing even moderately demanding games. Now lets consider the value lf this product in its price segment. Considering some of its only 14 inch performance notebook competition is the razer blade 14 (which costs more with lower end specs 2700$ for a 4070), this machine strikes a pretty good value proposition, if you can justify the price tag of over 2000$ for a laptop. Even compared to its other SKUS, like the g14 4090 which performs 8% better on average in games while costing 800$ more, or the g14 4070 which performs 50% worse overall for 650$ less, the g14 strikes the a good balance of price to performance, as long as you dont care about the marginal performance uplift of the 4090 (with limited thermals and power delivery, gimped pretty hard) and the mini led display (which eats at battery life). Overall, this laptop is what I said in the title, a portable powerhouse.