Customer Ratings & Reviews

I use geek squad for everything I buy through Best Buy. I have for years. Will continue to do so ! Always super helpful and prompt if I need to bring a device in.

I will not ever walk out of your store with out insurance. I never hade any problem getting anything fixed ore replaced. I have kids. Thing's allways happen.

I always receive great service from them. You can tell the workers really care.

This is a high quality laptop, decent battery life, beautiful screen and exudes high status. The sound is clear, the ports are sufficient. WIFI and bluetooth don't drop or provide issues. Ideally , more customization should be offered with "My ASUS" center, but they do a decent job. Asus makes quality products, but you really want to purchase a warranty with Best buy. Gamer's Nexus has performed the video's and Best Buy's warranty is something I've had to use in the past and have full confidence in. Between BB and Dell, they both have great warranties, you pay for them, but they're reliable. However, Dell's offerings in terms of laptops are limited bios that limit users so you never really feel like you own the product. I've used enough of their products to know, but overall Asus is nice, but do not trust them. Thus 4/5 despite being a 5/5 product. Time will tell, but if something goes wrong I know I can trust best buy.

great store , best customer service named Sam . Sam is very kind and considerate ,hope he gets this to his manager.

Peace of mind for me. Not a very computer minded person. I am so happy I have a professional team to support me.

I bought the 2-Year Accidental Geek Squad Protection on my Surface Laptop Studio 2 after Microsoft failed to repair a faulty IR camera—three repair attempts, zero fix, and no transparency on what they even tested. Thanks to Best Buy’s protection plan, I filed a claim and got a full refund without ever having to accept another broken replacement. Geek Squad made good on their promise when Microsoft wouldn’t. Highly recommend this plan if you’re buying high-end gear—you never know when you’ll need a real backup.

This is a great product to have with your laptop. They are always fast when you need assistance in fixing an issue.

my tablet wasn't working so when I brought it in I was able to get a full refund in store credit which I used to get a fabulous new laptop

I had left a small usb on top of the keyboard and didn’t notice I left it and shut the screen. This of course led to a a small crack on the corner which led to half the screen not working. I contacted Best Buy and geek squad and got it resolved right away. They took it in and replaced the screen in a couple days at no charge and got it right back, good as new.

Whenever you require, they are ready to attend than you in advance for your service

I’m thankful for the extra coverage you provide for your products and that you’ve simplified the service.

Who can't use even a short term protection on an item bought? I know I like the piece of mind.

The accidental protection is one the best things offered through best buy. And the best thing is I don't have to deal with a third party I just go to my local store and they always have fixed or replaced the electronics that I have purchased with the this plan. It is well worth the price as it covers everything. I was sold on it years ago and have continued to purchase it ever time I buy new electronics.

I recently purchased the Samsung [Model Name] laptop, and I must say, it has exceeded all my expectations. From its sleek design to its outstanding performance, this laptop has truly impressed me in every aspect. First and foremost, the design of the Samsung laptop is sleek and modern. Its slim profile and metallic finish give it a premium look and feel, making it a stylish companion for both work and play. The build quality is top-notch, and the attention to detail is evident in every aspect of its design. In terms of performance, this laptop truly shines. Powered by an Intel Core processor and ample RAM, it effortlessly handles multitasking, allowing me to work on multiple applications simultaneously without any lag. Whether I'm browsing the web, editing documents, or streaming content, the Samsung laptop delivers smooth and responsive performance every time. The display is another standout feature of this laptop. The vibrant colors and sharp resolution make watching movies and videos a joy, and the ample screen real estate provides plenty of room for productivity tasks. Additionally, the keyboard is comfortable to type on, with well-spaced keys that provide good tactile feedback. Battery life is also impressive, allowing me to work for extended periods without needing to constantly hunt for a power outlet. Whether I'm working from home or on the go, I can rely on the Samsung laptop to keep up with my demanding workload. Overall, I couldn't be happier with my purchase of the Samsung laptop. Its exceptional performance, sleek design, and long-lasting battery life make it the perfect companion for both work and entertainment. If you're in the market for a new laptop, I highly recommend giving the Samsung [Model Name] a closer look. It's truly a game-changer in the world of portable computing.

Haven't had to take advantage of the extra warranty yet, but if I do it will be well worth the money

I love the Geek Squad there a great bunch. They have great specialty in all your electronics problem, no matter how big or small

Excellent value, although I never used the service. It definitely provided a peace of mind.

What's not to like about this service/insurance? Sure it's expensive, but it would most likely cost more to fix, or replace without this investment protection.

Very helpful and efficient there when you need them glad to have them