Customer Ratings & Reviews

I love Geek squad, one time they came to my house to help my mom fix her computer and the guy ended up playing a really good game of Halo 3 with me after helping her .

I added the Geek Squad Protection when I bought a laptop for my 9 yr old son. The laptop only lasted 6 months because he didn't use it carefully. I was pleasantly surprised when Best Buy reimbursed the total amount of what I paid for it because they could not fix it. I recommend this product 100% when buying electronics for a child.

This plan protects everything in the box. Laptop and cord. They will help you with anything anytime, appointment or not. Very helpful service associates. Really worth it if you plan to use device for an extended period of time doing the same thing (college, job, business, etc)

I love using Geek Squad, I worked at BBY for a while and even after I left, I ALWAYS get the geek squad and accidental coverage.

I didn't actually need to use this but I wish I could because I kneeled on my computer and now I can't use my geek squad thing.

Accidentally knocked the laptop off the desk. It suffered a minor dent in the corner but what was affected was the charging portal. Geek Squad tried to fix it but couldn't. They replaced the laptop for a new one. I'm so glad we purchased the Geek Squad protection.

Bought a surface pro for son, 3yr plan he cracked the glass they replaced it with a new one. 2 and a half years in on plan cracked screen again they said the surface pro we had was not available anymore so the gave us full credit back from original price of purchase.

This thing is the worst greatest GSP i am not submitting this review for points i promise oh my god is this thing fantastic, i wouldnt ever pick any other GSP over this one oh my god

They help me out with my computer, did not work, when I first bought it, I appreciate the help.

A solid service that allows repairs on products that you need fixing.

Great plan no question asked if the device needs to be replaced,I hope I'll never have to use it, because I do not want to lose any files on my new laptop.

Excellent service. Easy to use, and quick response

I bought this with my computer and it is great it has an easy set up and will definitely help me if anything happens with my computer

We'll I hope to never have to use their services, not only is the extended warranty well worth the price but the peace of mind and the good reputation of the geek squad make it a no brainer.

I don’t know how I got along before purchasing the Total Tech Plan. There is no problem too big or too small for them. They have fixed a faulty computer, initiated a new computer, fuxed our at-home appliances, and given us great advice every time.

The geek squad protection plan is a good purchase to cover and problem which could occur. Without it, the cost of repair or replacement could cost more than the protection plan.

They give me the run around and take so long or have to pay for certain things you though they we're covered

I have been very satisfied with Geek Squad Protection! It was the best protection imaginable when my daughter's expensive laptop turned out to be a lemon and they fully replaced it! Will always purchase it for technical items and appliances!

A must for laptop, never know what could happen to a laptop hardware system or software.

They help with so much! I'm so glad we purchased the protection. It's definitely worth what you pay for it!