Customer Ratings & Reviews

I almost always buy the product protection even though I have the TPP from Geek Squad. You never know, especially with grandkids around when they might spill something or accidentally (hopefully never happens) they drop something on my laptop which is what is covered.

When I made an appointment at the Mesa store. The gentleman assisted me in transferring documents from my older Dell to the new Dell and worked smoothly.

I have not used this service for the new Chromebook, but I also have the same plan for my 2-year old laptop. Geek Squad replaced cracked screen last year and a bad power port on the laptop this year under the plan.

Geek Squad protection is always a must with my purchases. Never know when something could happen. Service is always professional, prompt, and thorough. Highly recommend! And, the Total Tech Support is wonderful!

I had an issue with my computer and geek squad was great

1-year accidental geek squad protection has been super valuable working well for me so far. geek squad is the most helpful repair crew

My son loves the laptop and couldn't be more pleased. He says his performance has greatly improved with the upgraded features.

This protection plan for Geek Squad is highly recommended for those who want their electronics worry free. Everytime I bought some pricey electronics like laptop, I always bought this protection plan. Whatever happened to your gadget Greek squad will cover you.

I went in for a consultation for my laptop. The agents were very knowledgeable and helpful. They quickly determined that I needed to have my pc shipped out. I was quickly notified when it came back in!

I trust that if I have any problems In The future that that they will help me solve my computer problems.

Bought this to complement a open-box Surface Laptop. Have not had to use this yet, but in the past Best Buy support has swapped out prior laptops after multiple attempts to repair at their original value. So I expect the service to match my prior experience.

Bought this to complement a open-box Surface Laptop. Have not had to use this yet, but in the past Best Buy support has swapped out prior laptops after multiple attempts to repair at their original value. So I expect the service to match my prior experience.

Mojoico was great! He explained in detail how we could fix our computer without it costing an arm and a leg

We purchased this accidental protection on an item and actually had to use it! Our item was replaced with a better one because the item we had trouble with is no longer available.

this has always been our saving grace to our electronics which is why we buy all from best buy

Just had my first issue with my HP Pavilion. The G button was sticking. Scheduled an appointment for today, went in, employee was prompt, took laptop in back, came back and said he cleaned underneath, there was actually a nail under the button.

Best purchase I ever made. Being a student and panicking when your laptop starts to dysfunctional and with COVID, everything Is remote. Thanks to the total tech and geek squad support, all my worries were taken care of.

This absolutely saved me on my last computer. Almost two years later I dropped a dishwasher on my laptop (Don't ask). It was out of stock and so I got a gift card for the value to replace it and upgraded to the newer version of the laptop. I will always get this.

They are the best and when it was returned it was like new

Awesome geek squad protection that confers greater ease of mind when dealing with potentially perishable electronics that might break