Customer Ratings & Reviews

Best purchase by far, I was an HP consumer but have switched to ASUS due to its better processor and CPU

Never had an issue the geek squad couldn't solve for me!

The warranty replacement programs so far have worked greatbfor me.

It is very important that u get all the protection u can buy unfortunately that is were electronics is now a days.

“Expert help, fast service—Geek Squad is unbeatable!”

The girl who sold me the laptop was very nice id definitely go back to Best Buy again

It was fast. Sent out laptop for approval and got the pick up email in 2 day.

Having bought this with a replacement laptop for my daughter it was inexpensive insurance against catastrophe should a problem arise while she was getting used to the new equipment. I was impressed by the knowledge and help provided at the purchase of the new laptop by the Geek Squad tech’s and felt this would be really good as added protection should she need help with it during the learning curve.

After many visits and disappointments, the manager Jeff step-in and I was able to get my questions answered. The team was great that serviced my computer with a great turn around time. The setup my new computer and provided excellent customer service.

Fast and efficient service I took it in the review it send it off and it came back working great. I loved the whole experience with this product service. The Geek Squad was professional and I felt comfortable with all the staff and getting the assistance I needed as a full time student, mother and military

Haven’t had to use this yet but I’m glad I purchased this one year protection plan. Now I know my computer has protection for anything that could happen

Love how easy it is to setup and use i needed this for school and work

You buy anything decently priced please get this! Best money spent. Bought alienware and would never not buy this protection. You just never know when you will need it and get at least two years bc a lot doesnt happen in first year sometimes

I have not had to use it and I hope I never have too but last year I bought a Chromebook and didn't get the protection plan and then it brought as I am ended up with a very expensive paper weight

I have two little kids who like to touch my computer. With it being touch screen, the two year protection plan seemed essential and it covers so much!

I buy this “just in case”, Never really thinking I would use it. But accidents happen in this year my cord got caught on a cabinet knob and yanked my laptop out of my hands and cracked the corner of my laptop. They could fix it and I was so surprised when I got a check for the whole amount.

Geek Squad service means peace of mind concerning the maintenance of my computers. I will have my Macs serviced under this policy.

This is a guarantee I always try to purchase if it makes sense with the item replacement cost. It took me two failed Chromebook to realize that with items that tend to break easily adding a Geek Squad guarantee will give you peace of mind. Because it is very likely that electronics will malfunction before we are ready for an upgrade.

Geek squad protection is totally worth it!! Used it within the first 2 weeks when my screen got a bad crack in it and stopped working... was super convenient and practically fool proof process!

Haven't any issues with the item related to this purchase but have used my geek squad protection many times on other purchases. Always a good experience.