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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11951 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 11,951 reviews
  • Rated 5 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a life saver, when I had any issues with my Laptop I took it to the Geek Squad and they took care of the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect your investment! Worth it! Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You never know what can go wrong with ur investment. Have some peace of mind when you purchase the geek squad product replacement. Protect your investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Cushion of Security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope I never need to use it but it is a great and safe purchase - I consider it a reasonably priced cushion of security just in case I need it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't needed to use this yet, but it's been a great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use geek squad warranty but am always sure to purchase. I have small children so I like to be prepared for accidents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good piece of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this protection plan for my sons laptop. Thought it was definitely a good idea as he was heading off to college. We will probably purchase an extra year of protection just to be safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best accidental damage protection around.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind for any accidental damage that may happen. The Geek Squad is also an excellent resource for questions about a product or an issue that you may have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely exactly what I need because I have kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a great back up when things break!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always works great! Customer service always has no issue with broken items! Thank you!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Long Repair times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a Sony Receiver. After 6 months, the receiver would go into protect mode after 5 minutes. I dropped of the receiver for service last month. Still waiting for the repair to complete. So for an extra $55 dollars, I am not sure it is worth it as the repair time is probably no quicker than the factory warranty would be.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Treated me good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes about 2 to 3 weeks but has always been good to me. They take it with no question. And if broken replace it. I always get the warranty just for peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    insurance is wise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased lap top for Christmas as gift for off work stuff it is very simple and easy to use thanks best buy purchased in case any accidents happen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's always a good idea to buy a protection plan. this plan has came in handy when I've needed It the most. Geek Squad has help me out with a lot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to go along with my wife's new lap top. Glad to have the coverage in case something unexpected happens to her device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad replaced my Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents gave me full credit on a best buy card so I could be able to buy a better laptop!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hope they are there if I need support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure if I have needed to us it yet so it is hard to review here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Son’s laptop broke after 2 years and it couldn’t be repaired. So, under Geek Squad warranty he received new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought a laptop with geek squad protection and was facing issues with the laptop. They replaced it in days. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this protection is a must for all. They can help with any electronic devices you have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get insurance just in case. Haven't used yet but in the past they have been fast and always right on time.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! I do the exact same. I purchase protection on everything just to have that peace of mind in case something goes wrong. If you have any questions or need any help, please let us know!