Customer Ratings & Reviews

Worth the money. I never get electronics without it

Great service and support client question always nice job.

I liked the options to protect my laptop for a year.

Added the warranty to cover my son while he is in college to address any issues.

The Geek Squad protection plans are a bit expensive but do provide ease of mind.

Protection is the best with Best Buy! Love this deal

This is a total waste of money, Spent 339 for three years of service and they want me to spend an additional 199 or even 39.99??!! My laptop. Acer - Nitro 5 - 15.6" FHD 144Hz IPS Gaming Laptop - Intel 11th Gen i7 - NVIDIA GeForce RTX 3050 Ti - 16GB DDR4 - 512GB SSD as purchased last march, today its having a hard time just trying to turn on, I've Done multiple scans no viruses. when do get it to turn on I reached out to Geek squad for support, and they wanted me to either spend another 199.99 for TOTAL SUPPORT or 39.00 for this one issue even though to me this is a hardware issue. which the listing even says. "If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or speaker, or how the product was manufactured. It could also be caused by dust, internal heat or humidity. If your battery won't hold a charge, we'll replace it. Get a one-time replacement for your original rechargeable battery if it fails to hold a charge. If your hard drive stops working, we'll repair it. We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery." did geek squad try to assist no they just went right out to software issue and GIVE US MORE MONEY. -15 out of 10 would not recommend.

better to have this inexpensive coverage than not.

If you have an expensive computer, yes you need it

The very Best thing I've purchased in a long time.

Excellent product!! Great price!! Highly recommended!!

Definitely would recommend getting extra protection

Cannot write a review because this is part of a Christmas gift. It is valuable though. I have used geek squad in the past and service was excellent

So far I haven’t needed to use this but it seemed a good idea.

great and easy to use able to navigate and set up pretty easy

Always get the Geek Squad service and always helpful.

Have used several time. Very knowledgeable and would buy it again

Geek squad has helped me keep my other computer for a few years.

AWESOME PRODUCT. WILL BUY AGAIN. also will recommend

the phone number you can't get anyone on phone and when i do they refuse to do unless i take computor back to best buy ..over 2 weeks for an appointment