Customer Ratings & Reviews

Not a fan of this peace at mind they sale you. I had a repair done on my daughters gaming laptop (the repair was for the screen not the battery.) when we got it back we plugged it in worked great okay awesome. Well she leaves it plugged in normally but one day we wanted to have a bring your system in the living room family gaming night she unplugged it and it shut off it would not turn back on. Unless the power cord was plugged in. took it back asap it happed to be the posted date it”expired”. they said it was already expired and I’m out of luck unless I wanted to pay their repair prices.I called the customer service line they seemed to careless. It’s my fault for not checking their work that’s why I say there is no peace at mind in it. I have 8 kids so I would normally buy the protection plan but not anymore no thank you.

The GEEK Squad was not very helpful in helping me reconnect my HP laptop with my HP printer. The first person could not help, and they connected me to someone else. Even though I purchased the protection they wanted to charge Another $39,00 to help me connect.

It's something good to have just in case something happened in the future your never know let see if it's is truly ensured wen you go to use is wen you know

Absolutely dissatisfied. Horrible service; I bought a $1200 laptop and when opened later found out it was dented. Contacted geeksquad to see if they can replace it or fix it for me and they said they couldn’t do anything for me.

Thank fully haven't had to use the protection. Bought as an insurance policy. I know from past experiences that the Geek Squad support and packages are hit or miss...

I expect more from a name like Geek Squad but over the years, this service has become less impressive. It's always such a mission to get anything done in a convenient or timely manner. The customer service is often abysmal and during the pandemic this was altogether useless. Unless you get a full new replacement, this a kind of a pain to bother with.

Descent but not worth it since I don’t have a need to use them that much at all.

Don’t really need the protection plan for a year because it’s not worth it, but it maybe if you get the 3 year plan

I have not used the warranty yet. It is always good to have a warranty.

When purchased I was led to believe that my laptop was fully covered. However does not covered problems caused by software

it's worth it if you have an issue within the 2 years but NOTE that they will NOT let you Add On coverage later

Sent the unit back due to a defective power button. Wasn't interested in using this; it wasn't all that great.

The computer died and we purchased the extended warranty and they REFUSE to fix it I use to buy a lot from Best Buy but not going to anymore if I could give 0 stars I would

Always good to make sure you get INS. but i wish they were included sometimes over a certain amount spent. Sure I'm not the only one who thinks it.

This plan doesn’t cover didly squat! I literally made a recent purchased an HP laptop and figured that I would be covered for software/hardware unforeseen warehouse issues. I made the purchase 9/6/21 for classes. I literally downloaded zoom and windows and the microphone is faulty after multiple updates. Following bringing the device in store I was told I would have to pay an additional $200+ to fix a possible software issue that may require a hard reset which may/may not work. Really!?! I just purchased this device, paid for a warranty and y’all want more money? What in the world is the so-called warranty for. That said, this is the 3rd computer I’ve purchased from BB Clw, other 2 devices no issues. No manager support or customer loyalty. Warranty is as good as monopoly money.

This pc desktop has multiple features to use as a pc desktop, tabletlet and touch screen.

My geek squad service was good. The people were very friendly and helpful.

I purchased this just to make sure but I feel like I did not needed since I never got to use it and it was just money invested in something else that I didn’t need

While I never had any issues during my first year as a GeekSquad customer I expected to be able to renew the service. Unfortunately I was not and now may have to pay out of pocket for technical issues with the computer I bought the service plan for in the first place.

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.