Customer Ratings & Reviews

An excellent thing to have. I love the protection and all that it covers. This was a great investment.

I bought the plan for our printers and small electronics as those always seem to break and have had amazing support from Best Buy. That's why I got it for the laptop I bought and have had NOTHING but problems with it (it has been in 5 times for the same thing in less then a year) and they talked me into the software protection ( another pricey plan) because they said it was software issues and they still have not gotten it fixed! You can get insurance on a laptop cheaper with your homeowner's insurance and it can last much longer!

I wish they would reduce the coverage protect plans. It is too expensive. However, Best Buy protection plan are very good.

Hope I dont gave to use it, but is comforting to know if something happen it will be taken care of.

Bought the 3 yrs geek protection for the laptop that just not working properly and we ended up returned the laptop. But they won't let you get the credit for the $69.99 protection plan. And after argued a lot with different customer serv. finally got it back, only with gift merchandise... so dissapointed :(

I took my Chromebook in because it quit working and it would not charge. I was ignored and told that I had to buy the $199.00 the Geek Squad Service Contract to be helped! Talked to Geek Squad person out on the floor and said if I had an extended warranty they send it to their repair shop and they would repair it or send me a new Chromebook. We went back to the Geek Squad and he talked to one of the Geek Squad and told him to help me with a Repair order and he kept saying to hold on for a few minutes while he helped another customer and eventually I left when he said I needed to make an appointment, for a Repair Ticket! That was bad Customer Service in my book!!! I won’t go back to the South Wadsworth store!

This is a must have if you have electronics. I have used them before and they did a great job with transferring information.

The agent is fixing my laptop now. Haven’t known whether they completely fixed or not yet, but their service is great.

Decent price? I guess so. Brother got it for his laptop. Hopefully if he needs it there won't be any problems using this.

My credit card was just charged for $69.99 for this warranty. I did not give permission to renew or charge my credit card. This is not the first time I've gotten charges from the Geek Squad. I now have to dispute this charge with my credit card company.

Plan is useful only if you have any repairs. I had a bad experience with the Geek squad technical team for one of my repairs.

What's the point of paying monthly if they won't replace unless you pay in full. Might as well buy a new phone.

Only works for damage. Software issues are separate and not covered.

i bought a laptop online on june 18. Protection was activated june 19. I still do not have the laptop. It is supposed to be here june 29. I think the protection should start at the time of delivery, not purchase. Typical best buy games they play. I only bought yhe laptop thru them because it was a better deal than i found rlsewhere. i know its only 10 days so far but that is 10 days of coverage for a product i do not have yet.

When I originally got protection for my device it was indicated that "if anything happens" I would be available for the same device with no hassle. Nope. Device USB port went out and then the sound hardware all in first year of ownership, I'm told that the device has to be mailed off for review and to get all information off what I use as my primary work device. No loaner or anything. Waste of money.

Purchased and never used. Not sure if it’s worth it or not to be honest. But can’t give 5 star because I’ve not used

Just bought this on Christmas Eve for my daughter and it will not hold a charge at all. I even had her wait to charge it 3 different times until the battery was very low to build it up and make it stronger and it’s horrible!! She barely has anything downloaded on there.. very disappointing

I’ve seen really amazing warranties, and I’ve seen terrible ones. This warranty is appropriate in a lot of aspects, only because it’s on the pricey side of things. I can’t be upset, since I bought it. I guess you pay extra for the peace of mind.

All laptops need a warranty. This is always necessary/required.

I returned this with the laptop that quit on us it was a open-box so you get what you pay for rite. I chose total tech over repurchasing this & im glad i did. Sooooo many great benefits too with TT that this just doesn't even compare! Its a little pricy but pays for itself fast. Its still geek squad just with better service for us for a change !!