Customer Ratings & Reviews

Great safety net if anything goes wrong. No complaints.

The peace of mind knowing my laptop is covered if it should meet some unforeseen accident is priceless

Love it! Delivery was quick. Computer looks brand new. Easy setup. Have used for personal and work purposes with no issues. Exactly as described.

I bought for one product and they showed me how to get all my products covered!

It is great to have, gives me a sense of security especially when the younger ones are using it.

Great option for my brand new computer for my small business. Very affordable and worth it when I got my new Dell laptop as an "open box" item and saved so much!

I trust Geek Squad. They're professional and get the job done.

They helped me with my computer when the touch screen went out and it was covered by the warranty.

What can you say other than geek squad accidental protection is great

Good protection plan for accidental damage. It gives peace of mind knowing support is available if something goes wrong. Easy to understand and useful for protecting electronics. Definitely worth having.

I'll be traveling with this laptop so the peace of mind is nice. There has been no need to use the warranty yet, if that happens I'll update the review.

Very useful and gives a safety net in case anything happens to my device.

Love these guys. They are so helpful and friendly. I always have the utmost confidence in their knowledge

I have not had to use it after owning my computer for over a year. It is a good deal should something happen

Stuff does happen...this is insurance for the poor quality products available these days

Love that these are always offered especially since I have kids because you never know what could happen

Great coverage and customer service is very careful.

This service is only available in store so be prepared to bring your device into BestBuy and then wait for an available technician. I gave up on waiting after over 30 minutes and flagged a regular employee for help. I ended up returning the device I initially purchased in favor of a different device that better suited my needs. The Best Buy salesperson was quite helpful and knowledgeable whereas I don’t know how Geek Squad service may rate because I waited half an hour and then gave up on using their service.

It’s alright the employ’s aren’t to difficult about it when you got to try and report a problem with your product

I bought this laptop on a Wednesday and didnt get it working optimally until Friday. When I got home with it, I plugged it in, and ran all the Windows, Dell and BIOS updates, along with chipset and drivers. After running the updates, I booted up COD Warzone and no matter what settings I ran it on, the FPS would drop to 4 for one whole second, like a stutter, then back up to smooth 60. I also tried Fortnite, it would run a beautiful buttery smooth 60FPS on the 4K oled screen for a good few minutes, but would always have that stutter which would drop it to 4FPS for one second and then back up 60fps costing me a couple solo Royales. - The issue with this laptop (if you have one) will most likely be an issue with throttling on the CPU. That's because Dell tuned this laptop with too much power to the CPU for the turbo boost. - I didn't want to give up on this laptop because the most comparable laptop to this in size and power is the $2600 Razer and because I enjoy fixing things, I spent two days of troubleshooting and digging through forums on google, to narrow down what the issue is with this laptop from the factory. - Unfortunately, it may require a little bit of extra work on your part, the work DELL should have done before mass producing this thing, but in doing so, I have complete control over this very powerful machine and am running 1080p Fortnite on epic settings with 100% texture resolution at 62° C on the CPU and GPU! - The RGB lighting is very bright and pleasing. The front RGB bar has 10 customizable sections and the keyboard is 4 sections, not per key, but still, the Alienware command center software that comes with this laptop provides customizeable fan profiles and 6 different color modes for the RGB settings. The chassis is aluminum and the 4k OLED screen is seriously one if the most gorgeous screens I've seen on any laptop on the market, at least in the two thousand dollar budget range. - Overall, I think it was a little sloppy of Dell to release this product to the public with this issue and they claim that version 1.3 Bios fixed it, but I pulled this thing right out of the box and updated it to version 1.7 with all the other updates, went straight to Warzone and had this issue, so it's really just an overvoltage issue. Unfortunately nowadays, a lot of these slim laptops with powerful hardware have thermal throttling issues. From my experience, unlocking the undervolting and power limiting the Turbo boost to 44W has completely stopped the problem. The websites provided below offer all the knowledge from people who love the hardware and look of this laptop, but needed to get control on the CPU and GPU clock speeds and undervolting in order to stop the overheating and throttling from happening. https://www.ozbargain.com.au/node/559551 https://brendangreenley.com/undervolting-2020-dell-laptops-like-the-vostro-7500-and-more-tips-to-improve-thermals-battery-life-and-speed/