Customer Ratings & Reviews

Glad I bought this 2 year insurance cus you just never know if I will need it later down the road!

The agent mount my TV with dedication and care. Also, explain me how I use.

My son wanted a laptop for his birthday and i bought this one. He loves and I love it. I especially love that I use parental locks on it and through Microsoft. Great laptop.

Bought for my boyfriend for his birthday to cover laptop purchase. Our son accidentally wet it and was able to replace laptop. Then when replaced I purchased again to cover 2nd purchase.

Geek squad is the best! As Seniors, my husband and I are not exactly tech savvy. Geek squad rules!

I was concerned about some new features on my laptop, and the staff were able to walk me through setup and usage. They helped my rectify a few minor issues with the battery and charging as well. Really knowledgeable.

Always get the Geek Squad Protection. They are always helpful with any products I have gotten with this protection

The agent help me pick out a laptop that was kid friendly and upgraded so they will be able to play games.

The Geek Squad does a great job checking and fixing my PC when I have a problem. They log into my PC remotely and work on my PC while I am at home. I can see what they are doing. They have always been helpful, friendly and professional.

This is a must with kids!! Having my kids doing school from home means they are all over with their devices. As they transition back to school I want his device covered for anything that can happen here or there.

Thay have treated me with an enthusiastic sense of customer satisfaction. All my problems have been resolved in record time.

Wonderful protection plan, my computer died and i hadn't had my computer for quite a year. Called the geek squad they triuble shooted the problem and in 2 weeks it was up and running like new.

[Employee of bestbuy] Its nice to have that protection just incase i need it

I always buy the geek squad warranty. Other places offer warranties but you have to send the item in and wait at least two weeks or more for a decision to be made, with the Geek Squad you take it in and they fix or replace it in a few days. I highly recommend their services.

Bought this protection plan for a laptop. Chances of me actually needing it is slim, but we have kids so expect the unexpected. Bought it mainly for pixels blowing out, screen cracking, and/or water damage. (Hopefully not a trifecta of all of the above.)

This is the first laptop that I bought on my own and $100 is honestly a lot for me to pay for a laptop so I had to make sure that my laptop was going to be protected and after talking it over with the Best Buy employees I found a Geek Squad was the best purchase for my investment

Always add geek squad to my purchases. Hacr only had to use a couple times but always honored with zero issues

I purchased the 'physical' (for damages that might occur - like dropping the computer, cracking the screen, spilling coffee on it, etc.) Geek Squad protection plan because my laptop travels frequently. Always good to have because you never know what might happen on the road....

Yes, my Chromebook has broke. I took it in and the help service was wonderful. They fixed my equipment and return it to me.

All I have not had to use this service yet, the peace of mind it provides me made it well worth the extra cost.