Customer Ratings & Reviews

I cracked the screen on my laptop and took it to The Geek Squad the following day. They shipped it off to Kentucky and it was fixed. The whole process took about 10 days. If you can deal with the wait, it’sa good piece of insurance to have if you do not want to do the repair yourself.

We haven’t had to use it, but it’s great to know that we will have additional warranty should something happen to our laptop.

Good warranty for protecting equipment. Would purchase everytime.

Good warranty for protecting equipment. Would purchase everytime.

Fortunately, I did not have to use the service but after replacing a month-old laptop due to a broken screen and not having the protection, it served as a piece of mind throughout the first year.

awesome protection. i got a 2 year so hopefully that works for me.

Its nice to have that protection just incase i need it

This will always be worth your buck in any product you want to keep safe.

So far so good. There has been no need to utilize this product as of January 25th.

Great computer for gaming and all other things. The picture is beautiful and the computer runs fast. Only downside to the computer the battery dies super fast. Does not hold a charge for long.

Bought an open box Laptop for a great deal so I took out the protection just in case.

I haven't used this coverage yet, but in my past experiences with using it I have had positive results. The Geek squad guys are really good with what they do. They always offer great customer service and a quick turn around on fixing all devices

The agents were helpful on the phone, and when I came into the store with an issue they addressed me promptly and is thoroughly as I can imagine anybody could or would. They were knowledgeable friendly and very accommodating.

Best friendly people to have helping you fast to help and answer questions you have

this is my third time with purchasing Geek Squad. Each issue I have had on other products were addressed and resolved

I've never had an issue with the service. I've purchased this for each device the I buy at Best Buy.

Bought for my boyfriend for his birthday to cover laptop purchase. Our son accidentally wet it and was able to replace laptop. Then when replaced I purchased again to cover 2nd purchase.

The guy that help us was really helpful he explained everything that we needed to know

I'll most likely need it....... if past perfomance repeats

So far Gook Sqaud has helped each time I have asked for help after we got off to a very slow start last year when I bought my TV. Getting my TV installed was not easy and it took a number of months to finish the installation.