Customer Ratings & Reviews

I have not had to use this on my most recent purchases but I have used them before. The Geek squad is very professional and helps you in a timely manner.

Excellent service done with care. I reccomend Geek Squad on iinstalls. Curteously done right the first time.

Geek Squad are very knowledgeable and it is good to have a great peace of mind regarding your equipment.

Geek Squad quickly and efficiently resolved a complex computer issue. The technician was knowledgeable, explained options clearly, and provided excellent customer service. Highly recommend!

My experience was good so far, its a good investment and look decent.

Squad always does a good job always get the warranty

Amazing Laptop , Excellent Quality and Value , Brand New , 100 % Recommend , Very Fast , I Love It , this is my second purchase for this laptop .

This is a great service I’m glad I got it it gives me piece of mind knowing I have protection

The store employee at the Aiea location had explained everything out, perfectly clear! He had explained to me about the product I was purchasing and that I should add a 1 year warranty on it; just in case anything happens to my laptop

This one is most definitely a no brainer folks! Suggested for necessity, not a sales gimmick. A freshman at college should be properly prepared for any curveballs life might throw at them. We were thrilled that is protection service was offered to us.

Amazing Service Very nice Staff Was helped immedently

I recently used Geek Squad to help fix my laptop and I was very impressed with the service. The technician was professional, knowledgeable, and efficient. They quickly diagnosed the problem and explained everything clearly. Within 30 min, my device was up and running smoothly. What really stood out to me was the extra effort they took to ensure all my questions were answered, or the convenience of the computer. Overall, I highly recommend Geek Squad to anyone needing reliable tech support.

My laptop had a graphics issue after 3 months and I took it to geek squad to get it fixed. The one at both Riverside tried charging me around 300 when I had the year protection to cover any damages. I was upset because they wanted to charge me an extra 90 as well to ship it to get it fixed. Tried speaking to manager and he wasn’t help. Left that Best Buy and went to another one. The one in hip mall told me they shouldn’t have quoted me anything when I had the protection which serves the purpose of getting it fixed. Like finally someone with common sense. Try not to get scammed but they were able to ship it to get my laptop fixed :p

I had a great experience with Geek Squad! The team was professional, knowledgeable, and quick to resolve my tech issues. They diagnosed the problem accurately and explained everything clearly. Customer service was exceptional, and they ensured I was satisfied before leaving. Highly recommend their services for any tech-related needs!

Lots of people think that we shouldn't get the geek squad guarantee it is well worth it especially everything it covers put a little bit more into your product it's well worth it

The 2-Year Accidental Geek Squad Protection plan has been an absolute lifesaver for me. It provide peace of mind knowing my valuable electronics were covered Their customer service is top-notch. They were always courteous, knowledgeable, and quick to address my concerns. The convenience of scheduling repairs online made the process seamless, and the regular updates kept me informed throughout. What truly sets this protection plan apart is its coverage for accidental damage. Knowing that drops, spills, and other mishaps are included provided a level of security I didn't realize I needed it. Overall, the 2-Year Accidental Geek Squad Protection plan is a worthy investment for anyone with valuable electronics. Its exceptional service, comprehensive coverage, and outstanding customer support make it a no-brainer for safeguarding your tech investments. I wholeheartedly recommend it to anyone seeking reliable protection for their devices.

The geek squad handled every problem I ran into with a previous laptop and when it was clear it was time to get a new one, they offered advice on the perfect one for me. I would highly recommend getting this for any device.

Definitely came in handy with fixing my computer after it was taken out by viruses. The agents did a great job with addressing my concerns and helping to restore my information each time I came in. Absolutely would recommend this service!

Answered any & all questions i had. Made sure i felt confident in my purchase.

They fixed the issue with the port from my laptop.