Customer Ratings & Reviews

I have not needed to use this yet but I got it for peace of mind.

Installed on my own and it was very simple satisfied with product.

I am relieved to know if I do something stupid, the Geek Squad is there to help.

I brought my laptop many times for repair and every time they did a great job.

Very glad that we got this with our purchase. It definitely came in handy when we needed it about three months after purchasing it and they were very efficient and helpful.

I bought this for my boyfriend. He is happy with it, is fast and also can be connected with the TV. Through Bluetooth.

I have always liked having Geek Squad services. They've always been super helpful and I have never had an issue with them resolving an issue.

I ended up buying this because the laptop I purchased and had to return had a broken screen. I got a replacement laptop, but felt like I needed to pay extra for a warranty just in case it breaks again. I don't usually need to buy these for my laptops as I'm fairly careful with them, so the fact that I felt I needed to buy one of these in the first place is a mark against the laptop I bought (or its build quality) and also the company for selling broken products.

Was asvised on the protection plan and was well informed of the service. My spouse will be using it for college and woth the kids running around never know what could happen. So appreciate the sales rep knowledge they shared with us when making the purchase.

Never buy a big ticket item without this plan. Best to have it and not need it as they say.

Getting the 2-Year Accidental Geek Squad Protection was a no-brainer. It’s perfect for someone like me who’s always worried about dropping or spilling something on my gear. I’ve got peace of mind knowing my tech is covered for any mishaps. The service is super reliable and takes all the stress out of owning expensive gadgets. If you’re accident-prone like me, this protection plan is definitely worth it!

Always buy the protection plan it is worth every penny. 10/10

The process of getting a replacement or repair from Best Buy Geek Squad is very easy and carefree. You can either schedule an appointment online or over the phone. Once you have scheduled an appointment, a technician will come to your home or business to diagnose the problem. If the technician can fix the problem on the spot, they will do so. If the problem is more complex, the technician will take the device back to the shop for further diagnosis and repair. I do this with any major purchase from Best Buy. Manufacturer warranties often require you to return the unit before they repair or replace the item with a refurbished one. The process can take time. Best Buy is quick and easy.

This works perfect for office use. I enjoy using it for everyday online as well.

I would highly recommend for anyone who buys any kind of electronic electronic equipment or computer. To get the Geek Squad Service added to your bill. Because you never know what might happen to your merchandise once you leave the store. Then you have to pay extra money out of pocket to even to get them to look at your computer. Then you will have to pay for them to fix it. If you have the Geek Squad you don’t have to worry about paying out of pocket.

Let's see how it goes. I have zero display, so could not complete required tasks for this visit. Will they just wipe my system without a care in the world, or will they take care like this was their grannies and make sure nothing is lost.

My son loves geek squad! They are wonderful to work with! They are always there for you when you need them.

Glad the have the coverage. Seems well worth the money to have peace of mind for a few years.

These guys are great!!!! The geek squad is a force!! They tried there absolute best to fix my laptop in a timely manner. And when they couldn’t they were very communicative and sent multiple texts every step of the way to inform me of next steps. Got a replacement because I had there warranty and everything was so smooth and easy. I’m freaking ecstatic that I can play my favorite games again !!!

Girlfriend loves it l, and she hasnt complained yet. So it looks like a win win here fellas