Customer Ratings & Reviews

Well worth the money to have tech support. Already helped me fix a glitch I created Got the computer back quickly

It gives me peace of mind knowing that if I encounter issues, I have someone to call to take my computer. That alone is priceless, thank you, Best Buy.

You need this for anything that goes wrong, they will fix it fast

Nice Lenovo laptop with a touch screen and paid 2-year accidental Geek Squad Protection, my daughter is enjoying the features. And she said I should give the product 4 stars in the review. The free digital Trendmicro internet security that came with the laptop has not been installed up till now. I called Bestbuy and they referred me to the Trendmicro Geeksquad team and yet no solution from their instruction. They initially told me that they would prefer to come to my home to fix it, which would come with additional pay, so opted out. I want to say that this accompanied digital internet security is not free as Best Buy claimed if not let them install it for me rather than deceiving me.

Thankfully i haven't needed them yet. But it is nice knowing they are there if i do.

geek squad has helped us for years on various products and I have NEVER had a bad experience. fast, friendly, and professional in every aspect. i definitely recommend them

I don't always purchase extended warranty programs or plans, but decided to purchase one with my Surface Pro 4. Over time the pro got a dead pixel so I returned it to get fixed or returned or whatever they saw fit. Turns out they were going to send it to Microsoft and Microsoft would send them a refurbished one and then they would call me and let me know to come pick it up. I explain to them that I work with this computer and I could not or would not be without a computer for some undetermined amount of time. They decided that fulfillment of the extended warranty plan would be a complete reimbursement of all monies paid to the Surface Pro 4 initially. Then I could choose to buy something else. I have to say that this Best Buy on University Drive in Huntsville Alabama truly excelled in customer service. They did not have what I wanted and I couldn't be without the computer so they refunded me the original purchase price minus the extended warranty of course and sent me on my way. You had best believe I spent my money at that store that day and while they did not have the Surface Pro 4 that I wanted nor one big enough for me, I upgraded to a Surface Book 2 15 inch.

Super helpful for a terrible prior Geek Squad experience in which my computer came back to me broken. The rep that helped me ended up convincing me to get protection on my new laptop and was super helpful throughout it all.

To be honest I’ve always gotten their protection and probably continue no hassles

I havent had to use this as of now but cant wait to se how it all plays out

Definitely recommend getting protection. I take care good care of my devices but accidents always happen

Hey the Geek squad protection is really good. I got three years for $75 and it broke twice. Usually when I fix these issues it costs $100.

Very simple process. Staff is helpful in the trade in process.

Love having the security that purchasing the Geek Squad protection plan provides

Geek squad agent are always priority one. Never have had a bad experience yet. Thank you.

Don't have to worry if anything happens to the computer. totally covered

Excellent Service by the geek squad team highly recommended

The agent put Webroot on my cellphone, so I would be able to continue to work.

My tech specialist transferred all data from my old desktop computer to my new laptop that I wanted to retain. He also helped me load a new program I had purchased to prepare the new years tax return for 2024. Then he spent time showing me how to use features on the laptop! He was very kind and knowledgeable. This hands on training was very helpful as I had never owned a laptop or touchscreen computer. The transition has been smooth with such great help.

Bought for daughter computer for school figured would be worth the money